📍 Location: Remote, with one day of travel per quarter to either our London or Sheffield office—whichever is closer to you. (Travel expenses covered by us)

⏲ Working Hours: 40 hours per week, Monday to Friday, 9am–6pm, with occasional Saturday shifts.

💰 Salary: £25,500 base, with on-target earnings of £27,500.

📅 Start Date: Tuesday 5th August (This date is fixed and cannot be changed.)

Note: Experience in a contact centre is required for this role.

Our Mission:

– Two out of five people in the UK rent their homes. At Goodlord, our goal is to offer them the best renting experience possible.
– We created Goodlord to simplify and bring transparency to the renting process for agents, landlords, and tenants. With the rise of Generation Rent, we saw the need for a digital-first solution—and we delivered.
– Like many growing companies, our journey has had its ups and downs. Today, we’re stronger than ever, with 3,000 letting agents using our platform, a wide range of products, and 350 team members driving our mission forward.

The Role:

– Actively manage referencing applications to ensure timely report generation in line with our KPIs.
– Help tenants secure their ideal home by consistently meeting and exceeding performance targets.
– Provide professional and accurate support to our customers via phone, live chat, and email, with a high level of care and attention to detail.

What We’re Looking For:

– Previous experience in a fast-paced, target-driven contact centre is essential. Unfortunately, we cannot consider applicants without this background.
– A customer-first mindset with the ability to quickly understand and respond to different customer needs.
– Strong attention to detail and the ability to spot inconsistencies easily.

Bonus Points If You Have:

– Experience conducting credit or ID checks, or a background in the lettings industry.
– Excellent organisational skills and a proven ability to prioritise tasks effectively.

What You’ll Get:

🚀 Career Growth: We’re a Great Place to Work-certified company. We support your personal and professional development with an annual learning fund—just tell us your goals and we’ll help you get there.

💕 Mental Health Support: Bi-weekly coaching sessions with Sanctus to support your well-being.

🌴 Time Off: 25 days of annual leave (plus UK bank holidays), increasing by one day each year up to 32 days. We encourage everyone to fully use their holiday allowance.

🤗 Family Support: Three months of fully paid parental leave for all new parents, regardless of gender.

🤩 Our Culture: We’re a passionate, collaborative, and down-to-earth team. We support each other, learn together, and keep things politics-free.

Next Steps:

If you’re excited to help us deliver the best renting experience in the world, click apply—it only takes 2–3 minutes!

A full job description is available upon request.

We welcome applicants from all backgrounds and are committed to creating an inclusive environment. One of our core values is to “bring our whole selves to work.” If you need any accommodations during the interview process, just let us know in your application.

Please note: As we are regulated by the Financial Conduct Authority, all new hires must pass a comprehensive background check through Experian. References will only be requested once an offer is made.

Unfortunately, we are unable to offer sponsorship for this role.

No recruitment agencies, please—we already work with trusted partners.