Looking for a soul-crushing call centre job?
Yeah, neither are we.

We’re not about reading scripts or checking boxes. We’re here to change the game—making energy better for both our customers and the planet. That means genuine conversations, real problem-solving, and making a real difference.

💜 Your team?
The most inspiring group you’ll ever work with—curious, driven, and just as passionate about transforming the energy industry as you are. No egos, no corporate fluff—just smart, supportive people working together to solve big challenges.

⚡ It’s not always easy—but it’s worth it
We move quickly. Things evolve. Just when you think you’ve figured it all out—BOOM—something new to learn. If you thrive on challenges and love a fast-paced environment, we’ve got your back all the way.

What you’ll be doing:

⚡ Making energy simple
Helping customers understand their bills, meters, and tariffs—without the jargon.

💡 Solving problems like a pro
From billing issues to meter problems, you’ll find fast, effective solutions.

📞 Handling it all
You’ll manage customer queries from start to finish—including complaints—ensuring they get the help they need the first time.

🧠 Thinking on your feet
No scripts here—just real conversations that lead to real solutions.

❤️ Treating every customer like family
We believe in kindness, empathy, and going the extra mile—because that’s what great service looks like.

🌍 Making a real difference
Whether it’s supporting someone struggling with bills or helping them choose greener energy, your work will have impact.

Who we’d love to hear from:

⭐ Passionate about great service
You love helping people and making their day better.

🧐 Curious and adaptable
You ask questions, embrace change, and love learning new things.

🤝 A true team player
No lone wolves here—just a supportive team working together.

🌱 Environmentally conscious
You care about the planet and want to be part of the climate solution.

💡 A problem-solver
You spot issues and take initiative to fix them.

💪 Calm under pressure
You handle tough calls and busy days with confidence and composure.

🤝 Empathetic and supportive
You’re there for customers who need extra care, with patience and understanding.

What’s in it for you?

💻 Hybrid working – after training and good performance, work from home 2 days a week
🚗 EV salary sacrifice – drive electric and save money
🚴 Cycle-to-work scheme
📈 Share options – own a piece of the company
🍏 Fully stocked kitchens – snacks to fuel your day
🎉 Weekly team catch-ups – our version of ‘family dinner’

Sound like your kind of place? We’d love to hear from you.

About the role:
Location: Central London (Oxford Circus)
Start date: ASAP
Salary: £28,000
Hours: Full-time

Our hiring process usually takes up to 4 weeks, but we’re flexible to suit your schedule. Here’s what to expect:

First Interview – Chat with us or record your answers to set questions at your convenience.
Prep Call – A Talent Team member will walk you through what to expect for the next stage.
Discovery Day – Meet future teammates, take part in group activities, role plays, and interviews. Get a feel for our culture and the role.
Final Interview – Visit the office, meet two leaders, and ask any final questions. It’s your chance to see if we’re the right fit for you.

Throughout the process, our recruitment team will support you. Got questions? Reach out at hiring@octoenergy.com—we’re happy to help.

Ready to join us?
We’re committed to giving you the tools and environment to thrive. Need accommodations or have specific needs? Let us know—we’ll tailor the process to make it work for you.

Research shows some people, especially women, may hesitate to apply unless they meet every requirement. If this role excites you, we encourage you to apply—you might be exactly who we’re looking for.

At Octopus, we value honesty, empathy, and diversity. We’re proud to be an equal opportunity employer, and we’re committed to creating an inclusive, fair workplace for everyone.