Joining Smile Digital Health means contributing to our mission of #BetterGlobalHealth. Every day, we work toward this goal through our innovative health data platform and data management solutions, now used in over 20 countries. We’re proud to have ranked #19 on Deloitte’s 2024 Technology Fast 50 list!

Our FHIR-based data platform simplifies data collection and exchange for healthcare stakeholders.

At its core, the Smile platform empowers individuals and organizations to manage healthcare data more effectively. We help create and free structured health data, enabling better care delivery across teams and systems—bringing #BetterGlobalHealth to patients every day.

Apply now and discover many reasons to SMILE!

This role oversees all Sales Operations tools and technologies, with a strong emphasis on Salesforce and its integrated tools, to support the company’s revenue objectives. As the subject matter expert for all Revenue Operations tools, this position will streamline processes, document procedures, optimize workflows, and ensure data accuracy to enhance productivity and forecasting.

Responsibilities:

– Develop and maintain Salesforce, recommending enhancements and new workflows to align Sales operations with business needs.
– Design, test, and manage Salesforce workflows, user profiles, permission sets, roles, sharing rules, and security settings.
– Oversee all tools integrated with Salesforce used by Revenue Operations and cross-functional teams to maintain data integrity.
– Manage CPQ pricing, product configurations, and rules.
– Improve workflow efficiency from lead generation to customer acquisition and renewals using data and technology.
– Gain deep understanding of business processes to identify inefficiencies and improve the revenue cycle.
– Provide training and technical support for Salesforce, Apollo, Loopio, and other Sales tools.
– Regularly evaluate the tech stack to ensure efficiency and eliminate redundancies.
– Maintain documentation of processes, procedures, and policies.
– Adhere to privacy, security, and confidentiality policies.
– Handle all confidential information with strict discretion, using it only as required for job responsibilities. Misuse may result in disciplinary action, including termination.

Requirements:

– 3+ years of Salesforce administration experience (preferably in healthcare technology).
– 3+ years of experience building and managing Salesforce reports and supporting a modern tech stack.
– Strong communication and interpersonal skills.
– Deep knowledge of Salesforce, including workflow development, system integration, and data analysis.
– Salesforce Administrator or Advanced Administrator certification (or in progress) preferred.
– Experience with Loopio, ZoomInfo, Netsuite, and/or Klient is a plus.

Benefits include:

– Remote work environment
– Flexible time-off policy (PTO, personal, and sick days)
– Competitive salary and health/medical benefits
– RRSP/TFSA/401K contributions
– Life and disability insurance
– Employee Assistance Program
– FHIR Study Program and Skillsoft Learning
– Super HAPI Fun Club

At Smile, our core values are rooted in respect, inclusion, and embracing diversity. We strive to create a workplace where everyone feels a sense of belonging and is empowered to be their authentic self. We are committed to fostering a diverse, equitable, and inclusive environment.

We encourage applicants from all backgrounds to apply. Please let us know if you require accommodations during the interview process or while working with us.