PointClickCare is a top healthcare technology platform in North America, dedicated to enabling effective care collaboration and delivering real-time patient insights. For over two decades, the company has pursued its mission to help providers and health plans deliver seamless, confident care. With a workforce of more than 2,200 employees, PointClickCare has significantly expanded its impact across the continent. The company has earned recognition from Forbes as one of the top 100 private cloud companies and has been honored by Waterstone Human Capital for having one of Canada’s Most Admired Corporate Cultures. PointClickCare is a leader in cloud-based healthcare software innovation.

We offer a dynamic, opportunity-rich workplace where employees are empowered to grow their careers while contributing to meaningful work. Our culture fosters collaboration, innovation, and purpose, creating an environment where your skills can flourish and your efforts can make a real difference in healthcare across North America. We believe that purpose-driven work leads to deeper fulfillment.

Join us and become part of a team that’s truly making a difference.

Learn more about us by visiting Life at PointClickCare and connecting with us on Glassdoor and LinkedIn.

A portfolio is required to be considered for this role.

Job Summary:
The UX Researcher plays a key role in shaping our products by conducting research, usability testing, and analyzing both qualitative and quantitative data. This work supports the Product and UX teams in creating more intuitive and effective user experiences.

Responsibilities:

– Lead user research activities including discovery, validation, persona development, journey mapping, and usability testing. Ensure feedback is unbiased and standardized. Provide leadership to researchers and designers as needed.
– Facilitate or contribute to design workshops to develop data-driven solutions. Define project needs and methodologies, and clearly communicate strategic decisions to stakeholders.
– Analyze and synthesize user data from calls and other sources to generate actionable insights for Product, UX Design, and Engineering teams.
– Collaborate with internal subject matter experts, customer success, data science, and customer insights teams to deepen understanding of user personas, journeys, and use cases.
– Present research findings to leadership and stakeholders, support Product Managers and UX Designers in applying research best practices.

Key Qualifications:

– Self-motivated and results-oriented with strong UX research skills and a passion for impactful work.
– Proven ability to work collaboratively across roles to promote user-centered outcomes.
– Bachelor’s degree in psychology, statistics, human-computer interaction, information systems, or a related field.
– Experience in a UX research or similar role with a strong focus on customer needs.
– Skilled in translating user feedback into insights that inform decision-making across diverse audiences.
– Strong written and verbal communication skills, with the ability to persuade, negotiate, and present alternative approaches.
– Proficiency in research tools such as Dovetail, Optimal, UserZoom, UserTesting, SurveyMonkey, and analytics platforms like Pendo, Splunk, Matomo, or Google Analytics.
– Familiarity with design tools including Figma, Miro, and Adobe Creative Cloud.

Compensation:
$45 – $60 per hour. This role is not eligible for overtime. Base salary is one part of our comprehensive total rewards package.

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PointClickCare Benefits & Perks:

– Benefits starting on Day 1
– Retirement plan matching
– Flexible paid time off
– Wellness programs and resources
– Parental and caregiver leave
– Fertility and adoption support
– Ongoing development programs
– Employee assistance program
– Inclusion and allyship communities
– Employee recognition programs and more

PointClickCare is an equal opportunity employer and prohibits discrimination or harassment of any kind. We welcome applications from individuals with disabilities and will provide accommodations as needed throughout the hiring process. Please contact recruitment@pointclickcare.com for assistance.

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