Looking for a soul-crushing call centre job?
Yeah, we’re not into that either.

We don’t follow scripts or tick boxes—we’re here to change the game and make energy better for people and the planet. That means real conversations, real solutions, and real impact.

💜 Your team?
A group of curious, driven, and passionate people who want to transform the energy industry—no egos, no corporate fluff, just smart, supportive teammates working together.

⚡ It’s not always easy—but it’s worth it
We move quickly and things change fast. Just when you think you’ve got it, something new comes along. But if you love a challenge and thrive in a fast-paced setting, we’ve got your back.

What you’ll be doing:

⚡ Making energy simple
Helping customers understand their bills, meters, and tariffs—no jargon, no confusion.

💡 Solving problems like a pro
From billing issues to meter problems, you’ll find the best solution quickly and efficiently.

📞 Handling queries from start to finish
Whether by phone or email, you’ll manage the full customer journey—including complaints—making sure they get the right help the first time.

🧠 Thinking on your feet
No scripts here—just genuine conversations where you listen, understand, and deliver smart solutions.

❤️ Treating every customer like family
We believe in kindness, empathy, and going the extra mile—because that’s what great service looks like.

🌍 Making a real difference
Whether it’s supporting someone with their energy bills or guiding them toward greener choices, your work will matter.

🏘️ Working from home with flexible hours, all while being part of a supportive and inspiring team.

Who we’re looking for:

⭐ Passionate about great customer service
You love helping people and making their day better.

🧐 Curious and adaptable
You ask questions, embrace change, and love learning new things.

🤝 A true team player
No lone wolves—just people who support each other to do their best.

🌱 Environmentally conscious
You care about the planet and want to be part of the solution.

💡 A problem-solver
You spot issues and come up with better ways to do things.

💪 Resilient and calm under pressure
You handle tough calls and busy days with confidence and grace.

🤝 Compassionate and empathetic
You’re there for customers who need extra support, offering patience and understanding.

What’s in it for you? 👀💡

💻 Remote work & flexible hours – 37.5 hours per week, with at least half worked during evenings or weekends
🚗 EV salary sacrifice – drive electric and save money
📈 Share options – own a piece of the company
🎉 Weekly team catch-ups – we call it ‘Family Dinner’

Sound like your kind of place? We’d love to hear from you.

About the role:
Location – Remote
Start date – ASAP
Salary – £24,900
Hours – 37.5 per week, including mornings, evenings, and weekends

Here’s what to expect from our hiring process:

First Interview – Chat with our team or record your answers to pre-set questions at your convenience.

Prep Call – A Talent Team member will walk you through what to expect for the Discovery Day.

Discovery Day – Meet future teammates and take part in group tasks, role plays, and interviews. It’s a great way to get a feel for our culture and the role.

Final Interview – A remote interview with two of our leaders, where you can ask any final questions.

Throughout the process, our recruitment team will be there to support you. Got questions? Reach out to us at hiring@octoenergy.com.

Ready to join us? We’ll make sure you have everything you need to thrive. If you need any accommodations or have special requests, just let us know—we’re here to help you shine.