🌎 About Us
At TeamSnap, we believe that connecting the world through sports makes it a better place. We’re a platform focused on simplifying communication and coordination in youth sports. We think work should be exciting, teammates supportive, and leaders inspiring. We encourage innovation and humility, which has earned us recognition from Outside Magazine as one of the “Best Places to Work” and from Built In as one of the “100 Best Remote-First Places to Work.”

As a Customer Success Specialist, you’ll be the trusted guide for customers starting their journey with TeamSnap. Whether they’re new to the platform or exploring new features like sponsorships or coaching tools, you’ll help them get started and make the most of our offerings. Your goal is to ensure they’re not only set up for success but also enthusiastic about using everything TeamSnap has to offer. This role is perfect for someone who can juggle multiple tasks, build quick rapport, and collaborate with Sales and Success teams.

What You’ll Do:

– Deliver an outstanding customer experience by leading onboarding and strategy sessions, helping with setup, and supporting customers as they get familiar with TeamSnap.
– Use your strong interpersonal skills to understand customer needs and provide tailored training, setup advice, and best practices to help them succeed.
– Handle various operational tasks via Salesforce, such as scheduling meetings, tracking customer progress, following up on communications, and preparing customers for launch.

What Will Help You Succeed:

– A friendly, can-do attitude and a willingness to support customers and teammates.
– A solid understanding of TeamSnap’s products and how to use them effectively.
– A passion for helping others and working together to ensure customer engagement.
– Strong verbal and written communication skills.
– Experience working in SaaS environments.

Not sure if you meet every requirement? Don’t worry—if you’re excited about the role, we encourage you to apply. We value unique talents that go beyond a checklist.

Compensation
We’re dedicated to fair pay for all TeamSnappers. The starting salary for this role is at least $55,000, including base and commission. Compensation is adjusted based on experience, skills, certifications, and location.

🖥 Location
TeamSnap is a fully remote company, so you’ll need to be comfortable working across time zones. While we’re growing, we currently don’t hire in certain states (Alabama, Alaska, Delaware, D.C., Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota, and West Virginia). We are only hiring permanent U.S. residents at this time.

🚀 Growth Opportunities
We foster a culture of trust, accountability, inclusivity, and growth. At TeamSnap, you’ll have the chance to make a meaningful impact and enjoy the journey.

🎩 Total Rewards

– Proudly remote-first since 2009
– Unlimited paid time off and parental leave for all parents
– Full coverage of medical, dental, and vision insurance for you and your family
– 401(k) plan to support your financial future
– $1,500 annual learning and development budget
– Company-wide retreats and team gatherings
– Generous home office setup allowance
– TeamSnap swag and a $50 store credit every work anniversary
– Monthly reimbursement for health and wellness expenses
– Learn more about our benefits in the TeamSnap Total Rewards guide

🏆 Working at TeamSnap
We don’t just look for culture fit—we look for culture add. Explore our Culture Playbook to see what makes TeamSnap special, how we thrive as a remote-first company, and what drives our people and values.

🧡 Inclusion and Diversity
We believe innovation thrives in diverse and inclusive environments. While we’re growing more diverse, we’re committed to doing better. We strive to create a workplace where everyone feels respected and valued. If you need accommodations during the hiring process, just let us know. TeamSnap is an Equal Opportunity Employer.