At Lendbuzz, we believe financial opportunities should be tailored and equitable. We create cutting-edge technology to help underserved and often overlooked individuals gain better access to credit. Our company culture—shaped by our employees, partners, dealers, and borrowers—is built on a strong commitment to the value and strength of diversity. We appreciate independent thinking and critical analysis.

We’re looking for a Customer Success Associate with 2 to 5 years of experience in a call center setting. Fluency in both Portuguese and English is required, and candidates who are also fluent in Spanish are highly encouraged to apply.

This role requires availability during standard business hours, Monday through Friday, from 12 PM to 9 PM Eastern Standard Time (EST).

Responsibilities:

– Address customer inquiries and provide support via phone, email, chat, and text
– Accurately record all customer interactions in our CRM system
– Follow company policies and procedures
– Meet customer service goals, performance metrics, and service level agreements (SLAs)
– Improve service quality by evaluating and optimizing processes and system settings
– Offer technical support to help customers achieve optimal performance
– Diagnose and resolve issues related to customer service platforms and networks
– Work closely with and report to the Customer Success Manager

Requirements:

– Fluency in Portuguese and English is required; trilingual candidates (Portuguese, Spanish, and English) are preferred
– 2–5 years of experience handling high call volumes in a call center environment
– Strong communication skills and a passion for engaging with and educating customers
– Interest in technology and a desire to stay informed about industry developments
– Clear, friendly, and informative communication style
– Curiosity, motivation, and a proactive approach to problem-solving
– A collaborative mindset and willingness to both offer and seek help
– Flexibility to adapt in a fast-changing environment
– Ability to remain calm and effective under pressure
– Willingness to take initiative and resolve issues as they arise

Our core beliefs:

– Diversity is a strength: We embrace different perspectives and experiences, knowing they make us better.
– Compassion matters: We genuinely care about our customers and aim to build lasting relationships.
– Simplicity is essential: We strive to make our processes and forms easy and user-friendly.
– Honesty and transparency are fundamental: These values guide all our interactions.
– Financial opportunity should be accessible to everyone: We work daily to make this a reality.

If these values resonate with you, we’d love to hear from you!