Your potential is valued at TTEC, where we offer an award-winning employment experience. As a remote Insurance Customer Support Associate, you’ll help bring a human touch to business. Our employees have shared their positive experiences, and our Great Place to Work® certification in the U.S. reflects that. TTEC’s work-from-home team operates in 37 preferred states. We are not currently hiring in AK, CA, HI, MT, or outside the U.S. Applicants from CO, FL, IL, LA, MA, MN, NJ, NY, WA, and Washington, D.C. will be considered only for specific business needs.

What You’ll Do
As an Insurance Customer Support Associate, you’ll work closely with external brokers to build trust and confidence in our healthcare insurance offerings. You’ll use your customer service skills to educate, support, and update brokers throughout their journey with us.

Daily Responsibilities Include:

– Resolving complex issues related to brokers, groups, or members involving insurance benefits, claims, enrollment, and billing across all business lines.
– Building strong relationships with brokers to support their efforts in selling our products.
– Providing high-level, concierge-style support to brokers, who are key to our customer acquisition strategy.

What You Bring:

– At least one year of customer service experience
– High school diploma or equivalent
– Ability to identify and resolve moderate to complex customer service issues
– Basic computer skills
– High-speed internet (minimum 15 Mbps)
– A USB headset is recommended (Bluetooth headsets not supported)
– A smartphone or device running iOS or Android for daily login

What You Can Expect:

– Career support and professional development opportunities
– An inclusive, community-focused culture that encourages giving back
– A global team of curious, lifelong learners guided by strong company values
– Starting pay of $16 per hour, with opportunities for performance bonuses
– A comprehensive benefits package that may include paid time off, tuition reimbursement, and wellness incentives (depending on your role)

More About the Role:

We’re committed to helping you succeed from day one, with webcam-enabled training, personalized coaching, and access to thousands of free courses to support your career growth. What sets you apart is your natural ability to care for others—something we value deeply at TTEC. You’ll report to a Team Lead and play a key role in delivering excellent customer experiences and contributing to team success.

About TTEC:

At TTEC, our mission is to make customers happy—that’s our entire business. Since 1982, we’ve helped top global brands create positive, profitable customer experiences through a blend of human interaction and technology. Every day, we connect with millions of customers via phone, messaging, text, and video chat. These exceptional experiences start with you.

TTEC is proud to be an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive workforce that reflects the communities we serve. At TTEC, we celebrate individuality and ensure every employee feels respected, included, and empowered to be their authentic self. Diversity is our strength, and your unique perspective adds value to our team.