Your potential is valued at TTEC, where we offer an award-winning employment experience. As a remote Healthcare Customer Service Representative, you’ll play a key role in bringing a human touch to business. Our work-from-home team spans 37 preferred states. Please note, we are not hiring from Alaska, California, Hawaii, Montana, or outside the U.S. Applicants from Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will only be considered based on specific business needs.

Our team members have spoken—our purpose, culture, and people make TTEC a certified Great Place to Work® in the U.S.

What You’ll Do

Are you passionate about helping others? Whether you’re answering questions, offering product guidance with empathy, or resolving issues with a positive attitude, you’ll help turn ordinary customer interactions into exceptional experiences.

On a typical day, you will:

– Use your knowledge and enthusiasm to suggest health plan upgrades
– Research and make outbound calls to answer questions about healthcare benefits, eligibility, and enrollment status
– Help members navigate their online health accounts and find provider and facility information

What You Bring

– At least 6 months of customer service experience
– Commitment to HIPAA privacy standards
– High school diploma or equivalent
– Basic computer skills
– High-speed internet (15 Mbps or higher)
– A USB headset is recommended (Bluetooth not supported)
– A smartphone or device running iOS or Android for daily login

What You Can Expect

– Career support and professional development
– An inclusive, community-focused culture that encourages giving back
– A global team of curious, lifelong learners guided by shared values
– Base pay starting at $16/hour with performance bonuses
– A comprehensive benefits package that may include paid time off, tuition reimbursement, and wellness incentives

More About the Role

We’re dedicated to helping you succeed from day one, with webcam-enabled training, personalized coaching, and access to thousands of free courses to support your career journey. Most importantly, you bring the compassion and care that make a real difference to customers. At TTEC, you’ll be part of a supportive, global family. You’ll report to a Team Lead and play a vital role in delivering excellent customer experiences and contributing to team success.

About TTEC

Our mission is to create happy customers. Since 1982, we’ve helped top global brands deliver engaging, profitable customer experiences through a blend of human connection and technology. Every day, we interact with millions of customers via phone, chat, text, and video.

TTEC is proud to be an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive workforce that reflects the communities we serve. At TTEC, we strive to ensure every employee feels valued, included, and empowered to be their authentic self. We believe our diversity is our strength, enabling us to see challenges from different perspectives and bring unique value to our work.