Your potential is valued at TTEC, where we offer an award-winning employment experience. As a Bilingual Healthcare Customer Service Representative (Spanish-English) working remotely, you’ll help bring a human touch to business. Our remote team operates in 37 preferred states. Please note, we are not hiring in Alaska, California, Hawaii, Montana, or outside the U.S. Applicants from Colorado, Florida, Illinois, Massachusetts, Minnesota, New Jersey, New York, Washington, and Washington, D.C. will be considered based on specific business needs.

Our employees have spoken—our mission, team, and culture are exceptional, and our Great Place to Work® certification in the U.S. proves it!

What You’ll Do:
Do you enjoy helping others? Whether you’re quickly answering customer questions, offering product guidance with empathy, or resolving issues with a positive attitude, you’ll play a key role in creating outstanding customer experiences.

Typical Day-to-Day Responsibilities:

– Respond to incoming customer communications
– Research and provide solutions to customer issues

What You Bring:

– Fluent in both English and Spanish
– At least 6 months of customer service experience
– Commitment to maintaining patient privacy in line with HIPAA standards
– High school diploma or equivalent
– Basic computer skills
– High-speed internet (15 Mbps or higher)
– A USB-wired headset is recommended, though some existing headsets may be acceptable (Bluetooth headsets are not supported)
– A smartphone or device running iOS or Android (e.g., iPad) for daily login

What You Can Expect:

– Career support and professional growth opportunities
– An inclusive, community-focused culture that encourages giving back
– A global team of lifelong learners guided by strong company values
– Base pay starting at $17 per hour, plus performance bonuses
– A comprehensive benefits package that may include paid time off, tuition reimbursement, and wellness incentives (depending on your role)

More About the Role:
We’re committed to your success from day one. Through webcam-enabled training, personalized coaching, and access to thousands of free courses, we support your career journey. Most importantly, you bring the compassion and care that make a real difference to customers. At TTEC, you’ll be part of a global, supportive community. You’ll report to a Team Lead and play a vital role in delivering great customer experiences and contributing to team success.

About TTEC:
We’re all about making customers happy. Since 1982, we’ve helped top global brands deliver engaging and profitable customer experiences through a blend of technology and human connection. Every day, we communicate with millions of customers via phone, chat, text, and video.

TTEC is proud to be an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive workforce that reflects the communities we serve. At TTEC, we value every employee and encourage everyone to be their authentic selves at work. Diversity is our strength—it allows us to see challenges from different perspectives and empowers each team member to contribute in their own unique way.