Mission Healthcare is the leading home health and hospice provider in the western U.S., operating across seven states. Our core mission is to care for our people—patients, families, and team members—by offering a full range of services throughout the healthcare journey. We are guided by our core values of Compassion, Accountability, Respect, Excellence, and Service (CARES). Joining our team means making a meaningful impact every day while advancing your career in a supportive, collaborative, and compassionate environment. We’re excited to welcome new members to our growing Mission family.

Pay Range:
– California: $90,000–$100,000 annually
– Other states: $80,000–$90,000 annually

Shifts:
– Tuesday to Saturday, 8 AM–5 PM PST
– Sunday to Thursday, 8 AM–5 PM PST

Location:
Candidates may live in any of the following states but must be available to work West Coast hours:
Arizona, California, Idaho, Illinois, Nevada, Oregon, Texas, Utah, Washington

Position Overview – Quality Care Manager:
The Quality Care Manager (QCM) is responsible for reviewing patient assessments to ensure care is appropriate, effective, and compliant with agency standards and regulations. The QCM identifies documentation trends and communicates findings to the Quality Director to support performance improvement and staff education.

Key Responsibilities:

Clinical Documentation & Compliance
– Review documentation and care plans for accuracy and alignment with care goals and physician requirements.
– Ensure records demonstrate medical necessity, skilled care needs, and proper visit use.
– Confirm documentation supports recertification and discharge decisions.
– Approve additional orders and complete HOPE assessments promptly.
– Provide feedback on documentation issues and reinforce agency protocols.

Quality & Regulatory Oversight
– Stay current on hospice regulations, CHAP standards, and HOPE assessments.
– Collaborate with the Director of Quality and Education to enhance HOPE accuracy and patient outcomes.
– Use SHP data and alerts to drive real-time performance improvements.

Collaboration & Communication
– Maintain clear communication with care teams, leadership, and departments.
– Participate in case conferences and departmental meetings.
– Ensure adequate coverage across offices, including holiday/weekend on-call rotations.

Workflow & Operational Excellence
– Complete daily workflow tasks to avoid care delays and support timely billing.
– Demonstrate strong organization, attention to detail, and problem-solving skills.
– Follow up on outstanding tasks and adhere to agency procedures.

Qualifications:
– Graduate of an accredited nursing program.
– Active, unrestricted RN license in California required; must obtain licensure in OR, UT, ID, and NV (support provided).
– At least one year of hospice experience with knowledge of Medicare Hospice Conditions of Participation, HOPE Assessments, and Homecare Homebase.
– Strong written and verbal communication skills.
– Ability to manage stress and meet deadlines.
– Proficient in computer systems; Homecare Homebase experience preferred.
– Self-motivated and capable of working independently.
– Effective communicator with staff, leadership, and healthcare teams.

Mission Healthcare is committed to creating an inclusive, respectful, and empowering workplace. We value diversity and strive to build a team that reflects the communities we serve.

Equal Opportunity Employer:
We do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected status. Employment decisions are based on qualifications, merit, and business needs.

Accessibility:
We aim to make our hiring process accessible to all. If you need accommodations due to a disability, please let us know how we can support you.

Inclusion:
We actively work to eliminate discrimination and promote equity. We encourage applicants from underrepresented backgrounds to apply and help us build a more inclusive team.

Your Voice Matters:
We value open dialogue about diversity and inclusion and welcome your ideas. Together, we strive to create a workplace where everyone feels they belong.