The work we do positively affects millions of people, and you can contribute to that impact.

We support our customers through life’s uncertainties. No matter your role within the company, you’ll help deliver protection and peace of mind when it matters most.

Protective is looking for a skilled and professional Automotive Claims Adjuster to join our remote team. In this position, you’ll handle claims, assess new losses, and conduct investigations while delivering outstanding customer service. Success in this role requires strong analytical skills, clear communication, and the ability to work independently in a fast-paced setting.

Responsibilities:

– Provide professional and helpful support over the phone, explaining claim processes and coverage details.
– Approve claims and manage a high volume of incoming calls.
– Complete all required documentation following company procedures.
– Perform additional duties as needed.

Knowledge, Skills, and Attributes:

– Strong problem-solving and decision-making skills with the ability to act quickly and independently.
– Capable of managing multiple tasks in a fast-moving environment.
– Empathetic listener with sound judgment and critical thinking to know when to escalate issues.
– Excellent verbal and written communication skills, with a friendly and professional approach.

Qualifications:

– At least 1 year of experience using StoneEagle menu and administration software.
– Minimum of 2 years of experience in an automotive service role, such as Automotive Technician or Service Writer/Advisor.
– Proficient with modern computer systems, software, and communication tools.
– Proven ability to manage conflict and ensure customer satisfaction in challenging situations.
– Previous experience in an inbound call center or similar customer service environment is highly preferred.
– High school diploma required; some college education is a plus.

Important Details:

– Full-time, 40 hours per week, Monday through Friday, between 7 AM and 7 PM CST/CDT, with a rotating Saturday every 6–8 weeks. New hires are expected to work a 10 AM–7 PM CDT shift.

Compensation:

– Annual salary range: $50,000–$57,000. Actual pay may vary based on location, skills, and experience. This role also includes the opportunity for annual performance-based incentives.

About Protective Asset Protection:

For over 60 years, Protective Asset Protection has delivered finance and insurance solutions to the automotive industry. We serve thousands of dealerships and financial institutions across the U.S. in the automotive, marine, powersports, and RV sectors. Our offerings include vehicle protection plans, GAP coverage, limited warranties, and other products that help drive revenue, customer retention, and satisfaction. Protective Asset Protection is a part of Protective Life Corporation. Learn more at www.ProtectiveAssetProtection.com.

Employee Benefits:

We prioritize the wellbeing of our employees and their families with a comprehensive benefits package. This includes health, dental, and vision insurance, mental health support, and an employee assistance program. We also offer generous paid time off, parental leave, short-term disability, and a cultural observance day. Financial benefits include contributions to healthcare accounts, a pension plan, and a 401(k) with company match. Employees can also earn cash rewards through our ProHealth Rewards program, which promotes overall wellness.

Benefit eligibility may vary by role, based on the terms of the company’s benefit plans.

Accommodations for Applicants with Disabilities:

If you need accommodations during the application process due to a disability, please contact eric.hess@protective.com. This information will be kept confidential and used solely to arrange appropriate accommodations.

Please note: This email is only for accommodation requests. General employment inquiries should not be sent to this address.

We are proud to be an equal opportunity employer dedicated to inclusion and building a diverse workforce.