Your potential belongs at TTEC, where we offer an award-winning employment experience. As a Remote Healthcare Customer Service Representative based in Florida, you’ll play a key role in bringing a human touch to business. Our team members have shared their positive experiences, and our Great Place to Work certification in the U.S. reflects our outstanding purpose, culture, and team environment.

What You’ll Do

Are you passionate about helping others? Whether you’re providing quick answers, offering compassionate product guidance, or resolving issues with a positive attitude, you’ll help turn an ordinary customer interaction into an exceptional one.

Your daily responsibilities will include:

– Responding to incoming customer communications
– Researching and resolving customer issues

What You’ll Need

– At least 6 months of customer service experience
– A commitment to maintaining patient privacy in line with HIPAA standards
– A high school diploma or equivalent
– Basic computer skills
– High-speed internet (15 Mbps or faster)
– A USB-wired headset is recommended, though some existing headsets may be compatible (Bluetooth headsets are not supported)
– A smartphone or device running iOS or Android for daily login

What You Can Expect

– Career support and professional development opportunities
– A welcoming, inclusive culture that encourages community involvement
– A global team of lifelong learners who live by our core values
– A starting base pay of $16 per hour, plus performance-based bonuses
– A benefits package that may include paid time off, tuition reimbursement, and wellness incentives, depending on your role

More About the Role

We’re dedicated to your success from day one. You’ll receive training, personalized coaching, and access to thousands of free courses to support your career growth. Most importantly, you bring the compassion and empathy that can’t be taught—qualities that will shine through as you assist customers. At TTEC, you’ll be part of a global, supportive family. You’ll report to a Team Lead and play a vital role in delivering excellent customer experiences and contributing to team success.

About TTEC

At TTEC, our mission is to create happy customers. Since 1982, we’ve partnered with some of the world’s most iconic and fast-growing brands to deliver outstanding customer experiences through a blend of human interaction and technology. Every day, we engage with millions of customers via phone, chat, text, and video.

We are proud to be an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse, inclusive workforce that reflects the communities we serve. At TTEC, we celebrate individuality and ensure every employee feels valued and empowered to be their authentic self. Diversity is our strength—it allows us to see challenges from different perspectives and bring unique value to everything we do.