About Bazaarvoice

Bazaarvoice designs intelligent shopping experiences. By combining our vast global network, a community of passionate product users, and advanced enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our platform helps brands gather and leverage user-generated content at scale. This content reaches a global audience through our broad and growing network of retail, social, and search syndication partners. We also provide intuitive tools and dashboards that allow brands and retailers to gain actionable insights from real-time consumer feedback. The outcome: smarter shopping, loyal customers, increased sales, and better products.

The challenge we address: Brands and retailers often struggle to form meaningful connections with consumers. It’s difficult to deliver trustworthy, engaging content at the key moments in the buying journey. The result is wasted time and money on content that fails to attract, convert, or retain customers.

Our brand promise: Bridging the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices across North America, Europe, Asia, and Australia.

We’re proud to be officially recognized as a Great Place to Work in the US, Australia, India, Lithuania, France, Germany, and the UK!

As a Brand Services Coordinator at Bazaarvoice, you’ll work directly with brands involved in our consumer-generated content (CGC) programs, including product sampling. You’ll provide customer support and strategic advice to help clients meet their CGC objectives. Your focus will be on delivering high client satisfaction by helping them complete tasks efficiently. You’ll collaborate closely with colleagues in both the US and Europe.

Your daily responsibilities will include assisting clients with product selection, shipping, and fulfillment, managing escalations, hosting training webinars, and maintaining instructional materials. In your first month, you’ll be asking questions and learning how to best support our clients. Within 60–90 days, you’ll be managing your own portfolio and acting as a trusted partner.

Key responsibilities:

– Serve as the main point of contact for brands in content generation programs
– Monitor and report on review collection and display
– Host webinars and create instructional documentation for clients

Who you are:

You’re a strong communicator, a multitasker, and a problem-solver. You enjoy tackling challenges and translating client needs into actionable solutions. You’re comfortable managing multiple priorities and engaging with stakeholders at all levels, from daily contacts to executive decision-makers. You thrive under pressure and bring energy and dedication to your work.

Required skills:

– Fluent in English
– Excellent verbal and written communication skills
– Proven success in a customer-facing role, order fulfillment, or managing a client portfolio
– Ability to handle a variety of tasks in a fast-paced setting
– Advanced Excel skills are a plus
– Experience in project management or SaaS customer service is a bonus

Salary:

€2,050 – €2,350 gross per month

Pay Transparency:

At Bazaarvoice, we consider several factors when determining compensation, including your experience, skills, and location. This means actual pay may vary. The listed salary range is gross per month and reflects the expected range for this role.

Why work at Bazaarvoice?

Customer Focus

We measure our success by the success of our customers and always prioritize their needs.

Transparency & Integrity

We value honest feedback and always strive to do the right thing. Trust and transparency drive our performance.

Driven by Passion

We hire people with passion, curiosity, and drive. We love what we do and stay focused on our mission.

Innovation First

We challenge the status quo and embrace agility and experimentation to stay ahead.

Stronger Together

We value diverse perspectives and work as one team to achieve what’s best for Bazaarvoice and our community.

Diversity and Inclusion

Bazaarvoice is an equal opportunity employer. We hire based on experience, talent, and qualifications, without regard to race, color, national origin, religion, age, disability, sex, sexual orientation, gender identity, veteran status, or any other protected category. We believe diversity and inclusion are essential to creativity, innovation, and performance. A diverse team and inclusive culture help us achieve our vision of building the world’s smartest network of consumers, brands, and retailers.

Note: A background check will be part of the hiring process, conducted with your consent and limited to job-relevant information.