😎 Our Culture
At Quantum Metric, our top priority is creating a happy, inclusive, and diverse workplace. We’re committed to helping our team grow by offering coaching and training that supports their career goals, no matter the direction they choose.

As a remote-first company, we know how important it is to create a connected, engaging, and enjoyable work environment. We host regular company-wide events, seasonal challenges, and sponsor local meetups when virtual meetings become overwhelming. We also support several Employee Resource Groups that offer safe spaces to connect and discuss shared experiences—whether you’re new to SaaS, a first-time parent, or part of an underrepresented community such as Black, Hispanic, Asian American, Native Hawaiian/Pacific Islander, LGBTQIA+, and more.

We also deeply value the relationships we build with our customers. You’ll have the opportunity to work with some of the world’s most well-known brands and form meaningful, lasting connections.

At Quantum Metric, we welcome all types of backgrounds and experiences. You don’t need to meet every requirement to apply—we’re most interested in the unique perspective you bring and your ability to embody our core values: passion, persistence, and integrity.

🚀 About the Role
As a Customer Success Strategy Intern, you’ll join our Customer Success Strategy & Operations team to help complete key projects and uncover insights about our enterprise clients. Throughout the internship, you’ll contribute to improving our CS operations, collaborate closely with the team, and gain a deeper understanding of the SaaS business model.

🔧 Responsibilities

– Analyze customer usage data and purchasing trends
– Create and present findings to stakeholders
– Review open-ended customer feedback to identify key takeaways
– Assist in building reports and dashboards for team use
– Work with the team to support customer satisfaction and retention
– Conduct audits of systems and documents to identify patterns

💡 Requirements

– Strong communication and people skills
– Excellent organizational skills and attention to detail
– Basic understanding of digital and web analytics
– Ability to multitask and solve problems effectively
– Proficiency in Microsoft Excel and PowerPoint or Google Sheets and Slides
– Quick learner with a desire to make an impact
– Familiarity with Salesforce CRM is a plus
– Currently a junior or senior in a bachelor’s program, or a recent graduate

🏆 Intern Perks and Compensation

You’ll be part of an amazing team that supports each other and celebrates success together. This internship will be a valuable step in your career journey.

– 12-week program, 20 hours per week
– Weekly check-ins with an Internship Mentor
– Flexible work setup
– MacBook and cool swag shipped to you
– Pay: $20–$25/hour, depending on experience

🐉 About Quantum Metric
Quantum Metric is the leader in Continuous Product Design, helping businesses put their customers first. Our platform offers a structured way to understand the digital customer journey, identify needs, measure financial impact, and prioritize improvements that benefit both the customer and the business.

We currently capture insights from 40% of global internet users and support top brands across retail, travel, finance, and telecom. Our customer retention rate is an impressive 98%.

Quantum Metric has been recognized on the Inc. 5000 and Deloitte 500 lists for five consecutive years, and has been named a Best Place to Work by Glassdoor, BuiltIn, Fast Company, and Forbes.

If this role sounds like a fit and you’re excited to join a team of talented individuals from diverse backgrounds and experiences, we’d love to hear from you!

Note: This job description is not exhaustive and may be updated by Quantum Metric at any time. All official communication will come from an @quantummetric.com email or LinkedIn InMail. We do not recruit through WhatsApp or Telegram, and we will never ask for sensitive information or upfront fees. Please report any suspicious activity to security@quantummetric.com.

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