Kazakh-Speaking Customer Experience Officer – Kazakhstan

The Position:
We are seeking enthusiastic and self-driven individuals to become part of our Customer Experience Team.

Key Responsibilities:

– Respond to client inquiries via live chat, email, and phone.
– Conduct personalized client analysis and take necessary actions.
– Ensure client inquiries are handled professionally and deliver high-quality service.
– Promote the company’s products and services to clients.
– Build and sustain strong relationships with both new and existing clients.
– Collaborate effectively with other departments as needed.
– Support the team in reaching performance goals.

Requirements:

– A degree in a business-related discipline.
– Experience in client support within the financial services industry is an advantage.
– Native-level fluency in Kazakh and excellent command of English, both spoken and written.
– Strong multitasking and organizational abilities.
– Exceptional communication and interpersonal skills.
– High level of computer proficiency.
– A valid work permit is required.

What We Offer:

– Competitive compensation package
– A dynamic and intellectually engaging work environment
– Ongoing personal development and access to international training programs

Hiring Process:

– Initial conversation with Talent Acquisition
– First interview with your potential team
– Language proficiency assessment
– Live technical evaluation

All applications will be handled with the utmost confidentiality.