ABOUT THE ROLE:
Join Xsolla’s dynamic International Support Team and help deliver smooth, reliable experiences for users worldwide. In this multilingual role, you’ll assist gamers and partners, resolve issues, and build lasting connections. If you’re empathetic, enjoy helping others, and love solving problems, this is your chance to make a meaningful contribution to the gaming industry. Work with passionate colleagues, communicate with game developers, and have a real impact on the global gaming community.

RESPONSIBILITIES
• Assist players with payment and purchase issues through email, live chat, and other channels.
• Provide support in English, ensuring players and partners feel understood and valued.
• Work with game developers and internal teams to resolve problems and maintain smooth player experiences.
• Manage multilingual inquiries, quickly identifying and troubleshooting issues.
• Monitor system performance and escalate technical problems when needed.
• Collaborate with your team, give timely updates on cases, and ensure player needs are met.

REQUIREMENTS
• Fluent English skills, both spoken and written.
• Strong problem-solving abilities and a passion for helping others.
• Willingness to work a 2×2 schedule, including night shifts.
• Ability to multitask and process large amounts of information efficiently.
• Skill in explaining complex ideas in a simple, clear way.
• Open to fresh graduates with a strong attitude and eagerness to learn.
• Ability to stay calm and focused in a fast-paced environment.

PREFERRED
• Previous customer support experience is a plus.
• Knowledge of additional languages is an advantage.
• A proactive team player who can develop creative solutions for users.

$800–$1,000 per month

BENEFITS

Convenient working tools:
A new Mac laptop and any necessary equipment.
Google Workspace, Atlassian, Jira, Slack.

Professional growth:
Paid training and participation in specialized conferences.
Knowledge sharing within the company.
Opportunities for career advancement within the team and department.
The chance to gain expertise across various company products.

Additional perks:
Flexible working options.
Access to a corporate library.
Health and dental insurance.
No dress code.
A comfortable, modern office environment.

ABOUT XSOLLA
Xsolla is a global video game commerce company offering powerful tools and services designed for the gaming industry. Since 2005, Xsolla has helped thousands of developers and publishers of all sizes fund, market, launch, and monetize their games across multiple platforms. As an industry leader in in-game commerce, Xsolla aims to simplify the complexities of global distribution, marketing, and monetization, helping partners expand into new regions, increase revenue, and connect with players worldwide. Headquartered in Los Angeles, with offices in Berlin, Seoul, and many other cities, Xsolla supports major titles such as Valve, Twitch, Roblox, Ubisoft, Epic Games, Take-Two, KRAFTON, Nexters, NetEase, Playstudios, Playrix, miHoYo, and more.

PHYSICAL DEMANDS
This role involves sitting, standing, bending, lifting, and occasional movement throughout the workday. These activities can be performed with or without reasonable accommodation. Responsibilities may change over time to support individual and organizational goals. The description outlines general duties but does not cover every task.

Longevity. Opportunity. Vision. Enjoy the game.