Bring comfort, connection, and complete foot support to thousands of runners, hikers, and outdoor enthusiasts.

Remote role with flexible hours. Candidates in South and Central America are especially encouraged to apply.

About Creepers Socks

Creepers Socks isn’t your typical sock company. Our founder set out to prove that blisters, cramped toes, and smelly feet shouldn’t be part of anyone’s adventure. Our Merino toe socks are crafted to help hikers, runners, and everyday movers feel great on their feet so they can go farther, longer, and with more joy. With thousands of five‑star reviews, it’s clear we’re onto something good.

After selling more than 100,000 pairs in 2024 and growing quickly, we’re building an A‑team.

We’re not just a sock brand—we’re about service, community, and a love for the outdoors. And that’s where you come in.

What This Role Involves

We’re looking for a people-focused, solutions-driven, clear communicator to join us as our Customer Support Expert.

You’ll be the friendly voice behind the inbox, answering questions, offering support, and ensuring every Creepers customer feels valued and excited about their experience.

A Good Fit If You…

• Love helping others and enjoy making someone’s day
• Communicate warmly, clearly, and with empathy
• Stay calm when things get tricky, like delays or returns
• Work independently and take initiative
• Understand our customers—whether you hike, run, or simply appreciate quality gear
• Have customer support experience (eCommerce is a bonus). Familiarity with Shopify or CX tools is useful but not required.

What You’ll Do

• Respond to customers through email, chat, and social channels
• Support with orders, returns, exchanges, and product info
• Flag issues to the founder when needed
• Keep help desk content current
• Moderate social media interactions
• Represent the Creepers voice in every message—friendly, simple, genuine, and human

The Details

• Fully remote; any timezone is workable with some overlap
• Full‑time with flexible hours; part‑time start is possible
• Contractor position
• Work closely with Shaun, the founder

Requirements (Not all required)

• High school diploma; bachelor’s degree preferred
• Proven experience in customer service or eCommerce support
• Strong written and verbal communication
• Comfortable using CRM and support tools
• Familiar with eCommerce systems and order management
• Strong critical thinking and problem-solving skills
• Able to multitask and manage time well
• High attention to detail
• Professional when handling difficult customers
• Strong organizational and record‑keeping abilities
• Able to work independently and within a team
• Willing to work flexible hours when needed
• Basic understanding of social media for customer interactions
• Adaptable and eager to learn new tools
• Customer-first mindset and passion for great service
• Willing to learn our products, services, and policies

To Apply

Follow the link to complete a short application, upload your CV, and ideally submit a brief video introduction.