Coupa drives margin growth through community-powered AI and a leading spend management platform designed for companies of all sizes. Coupa AI is fueled by trillions of dollars in global spend data from a network of more than 10 million buyers and suppliers. We equip you with tools to predict, recommend, and automate smarter, more profitable decisions that boost operating margins.

Why join Coupa?

• Cutting‑edge Technology: We lead with innovation, using advanced tools to give customers greater efficiency and deeper visibility into their spending.
• Collaborative Culture: We emphasize teamwork, transparency, and a shared dedication to excellence.
• Global Influence: Your work will make a measurable impact on our clients, the business, and your colleagues worldwide.

Learn more on the Life at Coupa blog, where employees share their experiences.

What You’ll Do:
• Handle incoming calls and customer service requests
• Manage supplier calls, which make up about 60 percent of the volume, by doing basic troubleshooting, triage, and educating suppliers about the support chat channel
• Support direct customer calls, which make up the remaining 40 percent and are typically technical; confirm the product area and route calls to the appropriate technical support engineers
• Identify and evaluate customer needs to help drive their success
• Respond to inquiries related to Sourcing Events
• Complete low‑severity customer tasks
• Collaborate closely with the broader Support team
• Assist periodically with supplier chat inquiries
• Participate in additional projects when needed
• Experience with CRM tools like Salesforce is a plus
• Receive four hours per week for technical skill development to prepare for advancement to a technical support engineer role within one to two years, depending on training progress

What You Will Bring:
• At least one year of hands‑on customer service experience
• Strong phone and written communication skills
• Familiarity with CRM tools and workflows
• Excellent attention to detail and ability to manage multiple tasks
• Calmness and patience in challenging situations
• Strong time management, teamwork, and organizational abilities
• Interest and aptitude for growing into a more technical role, supported by a technical degree or related experience
• Knowledge of procurement is a plus

Coupa follows all applicable equal opportunity laws and fosters an inclusive, welcoming workplace. Hiring, compensation, training, and performance evaluations are handled fairly, ensuring equal opportunity for all qualified candidates and employees.

Recruiter inquiries or resumes will not be accepted.

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