Veeva Systems is a mission‑driven leader in industry cloud technology, helping life sciences companies deliver treatments to patients more quickly. As one of the fastest‑growing SaaS companies ever, we exceeded $2B in revenue last fiscal year and continue to see strong growth ahead.

Our values—Do the Right Thing, Customer Success, Employee Success, and Speed—are at the core of who we are. In 2021, we became a public benefit corporation (PBC), legally committed to balancing the needs of customers, employees, society, and investors.

As a Work Anywhere company, we offer the flexibility to work from home or in the office, allowing you to thrive in the environment that suits you best.

Join us in transforming the life sciences industry and making a positive impact on our customers, employees, and communities.

The Role
This position is perfect for someone seeking to grow their career at a company with a proven record of success and a strong culture rooted in our values. If you’re motivated to deliver an exceptional customer experience and enjoy working with software, this role is a great fit.

What You’ll Do
• Guide end users on best practices for using Veeva applications
• Diagnose and resolve issues related to Veeva applications
• Build professional and supportive relationships with all application users
• Offer suggestions for service improvements and product enhancements
• Uphold high standards of customer service, quality, and professionalism
• Keep accurate records of all email, phone, and chat interactions

Requirements
• At least 1 year of experience in a customer service role
• Strong communication, organizational, and time‑management skills
• Professional phone etiquette
• Proficiency with standard computer tools (Word, Excel, PowerPoint)
• Strong verbal and written communication skills in English and Spanish
• Ability to quickly understand client needs and propose effective solutions

Perks and Benefits
• Private health insurance

Veeva is headquartered in the San Francisco Bay Area and has offices in more than 15 countries.

We are an equal opportunity employer committed to inclusion and building a diverse workforce. We believe diversity strengthens us, and we value the unique perspectives individuals bring based on their background, identity, and life experience.

If you require support or accommodation due to a disability or special need during the application or hiring process, please contact us at talent_accommodations@veeva.com.