About Synapticure
Founded by patients and caregivers, Synapticure offers immediate access to expert neurologists, advanced treatments and clinical trials, as well as comprehensive care coordination and behavioral health services in all 50 states through its virtual care platform. By partnering with healthcare providers and insurers, including CMS’ new GUIDE dementia care model, the company is committed to improving the lives of millions of people and families affected by neurodegenerative conditions such as Alzheimer’s, Parkinson’s, and ALS.

The Role
The Medical Assistant is responsible for obtaining medical records, completing paperwork, arranging specialist referrals, handling prior authorizations, greeting patients virtually before their neurology appointments, and performing other clinical and administrative tasks within the Medical Assistant scope of practice.

Job Duties – What you’ll do
• Follow HIPAA standards while advocating for patients and families in interactions with clinicians, billing departments, insurers, and other care partners.
• Ensure high‑quality service and maintain strict privacy and confidentiality.
• Adhere to standardized workflows, operating procedures, quality controls, and documentation practices to maximize efficiency and accuracy.
• Build positive, effective relationships within the Care Coordination team and the broader Synapticure staff to support a seamless patient experience.
• Work with internal groups to ensure Synapticure is accurately represented to external audiences.
• Maintain strong, collaborative relationships with medical and community partners.
• Communicate confidently about the company and its programs both internally and externally.

Requirements – What we seek
• Active Medical Assistant certification
• At least 2 years of experience as a Medical Assistant
• Preferred:
– Experience handling and reviewing medical records
– Background in a startup or rapidly growing organization
– Experience managing referrals
– Excellent communication skills
– Bilingual in English and Spanish

We are a remote‑first company founded by a patient and caregiver, and our values guide everything we do. Although our team is spread across the country, we are united by shared principles:
• A relentless commitment to patients and caregivers, ensuring every individual receives exceptional care.
• A deep sense of empathy, compassion, kindness, and hope, inspired by the experiences of those living with neurodegenerative diseases.
• Curiosity and a desire to understand, beginning with listening and communicating openly, honestly, and with humility.
• Enthusiasm for our mission and a bias toward action.

Compensation is $19 to $22 per hour.
This is a remote position based out of your home, and all required technology will be provided.

Salary and Benefits
This is a full‑time role with a competitive salary and benefits package, including health insurance. You will also be eligible for an annual bonus and equity in Synapticure.