Restaurant365 is a SaaS company transforming the restaurant industry. Our cloud-based platform delivers a centralized solution for restaurant accounting and back-office operations. Our culture is built around empowering employees to achieve exceptional results while growing their skills. We are constantly evolving to remain the “Best in Class,” and we want the same success for you.

Reporting to the Sr. Director of Customer Strategy and Operations, the Sr. CS Revenue Operations Manager for Customer Success plays a key role in analyzing and forecasting retention and renewals. This position uses critical metrics to guide strategic decisions and ensure accurate planning. The role supports customer retention strategies by delivering precise forecasts and insights that help strengthen customer experience and revenue consistency. Through data analytics, trend evaluation, and predictive modeling, this position uncovers insights into customer behavior, renewal expectations, churn risks, and retention opportunities. By working closely with teams across Customer Success, Revenue Operations, and Finance, the manager ensures data-informed strategies that improve retention and reduce churn.

How you’ll contribute:
• Forecasting and Analysis: Build and improve predictive models to estimate renewals, gross churn, and retention rates using data science, historical trends, and key performance indicators.
• Customer Value Insights: Study customer behavior, engagement, and product usage to assess value and detect early signs of churn.
• Data-Driven Strategy: Deliver actionable insights and recommendations to strengthen retention programs, enhance customer success efforts, and minimize churn risks.
• KPI Tracking: Establish and track KPIs related to retention, renewal outcomes, and at-risk customers.
• Collaboration: Partner with Customer Success Managers, Sales, Finance, and Product teams to ensure retention strategies align with company goals.
• Reporting and Dashboards: Create and maintain dashboards and reports that provide real-time visibility into renewals, retention trends, and churn risk.
• Process Optimization: Identify inefficiencies in retention workflows and suggest improvements to boost customer engagement and loyalty.
• System Optimization: Collaborate with IT-Systems and business teams to incorporate data governance and process compliance into systems used for managing, tracking, and reporting renewals, retention, and gross churn.
• Enablement Partnership: Work with CS enablement to ensure policies, processes, and actions are effectively implemented within the business.
• Other duties as assigned.

What you’ll need to succeed:
• Bachelor’s degree in business, data analytics, finance, or a related field.
• 7+ years in a GTM or GTM Operations role within SaaS.
• 5+ years of experience in forecasting, customer success analytics, or revenue operations.
• Strong skills in data analytics tools such as Domo, Tableau, SQL, Power BI, or Excel.
• Experience with CRM and Customer Success platforms like Salesforce and Gainsight.
• Strong analytical, problem-solving, and communication abilities.
• Ability to convert complex data into clear, actionable strategies.
• Excellent data visualization and storytelling skills.

R365 Team Member Benefits and Compensation:
• Salary range: $116,000–$174,000, with actual pay dependent on skills, experience, role tenure, business area, and location. Restaurant365 is committed to equitable and transparent pay practices.
• Comprehensive medical coverage, fully paid for employees
• 401(k) with matching
• Equity option grant
• Unlimited PTO plus company holidays
• Wellness programs

$0–$0 a year

DYN365, Inc. d/b/a Restaurant365 is an equal opportunity employer.