Conduent, through its dedicated team, provides essential services and solutions for Fortune 100 companies and over 500 government agencies, delivering outstanding results for clients and the communities they serve. This is your chance to grow personally, make a meaningful impact, and be part of a workplace that values individuality every day.

Remote Customer Service Representative – Puerto Rico

Requirements:
– Must be fluent in English
– Must live in Puerto Rico to be eligible

Are you enthusiastic about helping others and providing top-tier service? Become the first point of contact for our client’s customers by joining our energetic team. We offer paid training, competitive pay starting at $11/hour, and a variety of incentives and benefits to help you succeed.

What We Offer:
– Work-from-home opportunity
– Full-time, stable employment with a consistent schedule
– Competitive pay: $11/hour, with additional $1.10/hour for evening shifts (6 PM–6 AM) and $1.00/hour on weekends
– Paid training and opportunities for overtime
– Performance incentives: Earn up to $350 extra per month after training
– Career advancement in a supportive and innovative environment
– Comprehensive benefits and a positive work culture

Key Responsibilities:
– Handle a high volume of incoming calls efficiently
– Access and provide information on cardholder accounts, including payments and benefits from government agencies
– Assist with transaction and account inquiries
– Listen actively and provide accurate, clear information
– Process transactions and research requests using web-based tools
– Stay informed on company and client policies, programs, and systems
– Communicate empathetically while maintaining confidentiality and regulatory compliance
– Support team operations during peak periods or staff absences

Ideal Candidate:
– Strong communicator who can explain complex topics clearly
– Professional with a solid work ethic and problem-solving abilities
– Customer service-oriented and skilled at multitasking across various systems
– Committed to full attendance during the 3–5 week paid training period

Basic Requirements:
– At least 18 years old with a high school diploma or equivalent
– Minimum of 6 months experience in customer service, call center, or dispatch roles
– Fluent in English
– Must pass background check, credit check, and fingerprinting
– Reliable, secure high-speed internet connection
– Dedicated home workspace with desk, chair, power outlet, and direct LAN connection
– Company-provided computer equipment
– Internet speed of at least 50 Mbps upload and 10 Mbps download
– Must reside in Puerto Rico and be legally authorized to work in the U.S.

Preferred Qualification:
– Over one year of previous call center experience

Take the next step in your career and become part of a team that values service excellence and continuous development. Apply now to join our customer service team in Guaynabo!

Note: Compensation may vary based on location, experience, and performance. In addition to base pay, this role may qualify for bonuses or incentives. Conduent offers a range of benefits including health, dental, and vision insurance, life and disability coverage, retirement plans, paid holidays, and PTO.

Conduent is an Equal Opportunity Employer. We welcome applicants regardless of race, color, religion, national origin, age, gender identity, sexual orientation, disability, veteran status, or any other protected category.

Applicants with disabilities may request reasonable accommodations by downloading and submitting the appropriate form. For more information, refer to Conduent’s ADAAA Accommodation Policy.

At Conduent, we prioritize the health and safety of our employees, their families, and our communities. While most roles do not require vaccination, we do ask for your vaccination status where legally allowed. This information is a condition of employment.