Position Overview
We’re transforming our Customer Success team into a true growth engine, and we’re looking for a Customer Success Manager who’s excited to help lead that evolution. At Text, this role goes far beyond answering tickets or onboarding clients — you’ll operate where client outcomes, product value, and revenue growth meet.

Your mission is to make our customers successful, confident, and loyal by serving as their strategic partner, guiding them through change, and helping them get the most from our solutions. This is a high-impact position suited for someone who wants to rise above the basics and become a trusted advisor and commercial partner to our most important clients.

You should be able to work autonomously, take ownership, and bring momentum to a team that’s still growing. We’re looking for someone who embraces change, sees opportunity in uncertainty, and knows how to lead others through it.

If building excites you, if impact motivates you, and if you’re ready to turn potential into results, we’d love to meet you.

What You’ll Do
• Deliver onboarding experiences that set customers up for long-term success by combining deep product knowledge with attentive listening and business insight.
• Lead tailored, use-case-focused demos that inspire “aha” moments and clearly connect features to outcomes.
• Develop strong relationships across a variety of accounts — from new customers to strategic partners — and act as their long-term growth advisor. Re-engage quiet or low-touch accounts to uncover value and drive adoption.
• Work closely with Sales throughout the full customer lifecycle, supporting both pre-sale and post-sale initiatives.
• Run ROI-centered business reviews to uncover opportunities for deeper product usage or account expansion.
• Track customer health using tools like Salesforce, acting early to address risks and reduce churn.
• Partner with Product, Support, and Marketing to improve the customer journey and elevate customer feedback.
• Contribute to scalable success programs, including targeted outreach, personalized training, and customer education efforts.

What You Bring
• At least four years in Customer Success, Account Management, or a client-facing SaaS role, with a solid understanding of what drives customer adoption and retention.
• A proven ability to manage customer relationships across onboarding, growth, and renewal.
• Strong commercial instincts with experience driving upsells, cross-sells, or renewals.
• Comfort working alongside Sales as part of a unified revenue team.
• Strong communication and presentation skills, with the ability to translate complex ideas into clear business value.
• A natural ability to build trust with clients and colleagues through listening, challenging, coaching, and consistency.
• An analytical approach and hands-on experience with Salesforce or similar CRM and analytics tools. You’re proactive, structured, and motivated by solving problems and helping customers succeed.

Why Join Now?
This is a unique chance to help build something new.

You’ll join a lean, focused team right as we reshape how we operate — and you’ll have meaningful influence over what comes next. You’ll have space to experiment, the opportunity to make real impact, and direct collaboration with Sales, Product, and Marketing.

If you’re looking for a role where you can coast — this won’t be the right fit. But if you want to help define the future of Customer Success and thrive in a team that embraces change, you may be exactly where you belong.