Want a draining call centre job?
Yeah, we don’t either.

We’re not here to follow scripts or tick boxes. We’re here to shake things up and make energy better for our customers and the planet. That means real conversations, real problem-solving, and real impact.

Your team? A brilliant group of curious, driven people who care just as much as you do about transforming the industry. No egos, no corporate fluff—just great minds working together.

It’s not always easy, but it’s worth it. We move fast, things change often, and just when you think you’ve mastered something—something new pops up. If you thrive in a fast-paced environment and love a challenge, we’ll support you all the way.

What you’ll do:
• Make energy simple by cutting through the jargon and helping customers understand their bills, meters, and tariffs.
• Solve problems quickly and confidently, whether it’s billing issues, meter problems, or tricky energy questions.
• Provide end-to-end support by phone or email, handling each query from start to finish—including complaints.
• Think on your feet. No scripts—just genuine conversations and sensible solutions.
• Treat every customer with the care you’d show your gran, offering warmth and going the extra mile.
• Make a real difference by supporting customers in tough situations or helping them make greener choices.
• Work from home with flexible hours while being part of a supportive, inspiring team.

Who we’d love to hear from:
• People who genuinely love delivering great customer service.
• Those who ask questions, embrace change, and enjoy learning new things.
• Team players who support one another.
• Individuals who care about the planet and a greener future.
• Natural problem-solvers who spot issues and fix them.
• People who stay calm under pressure and tackle tough calls with confidence.
• Those who show empathy and support customers who may be struggling or vulnerable.

What’s in it for you?
• Remote working and flexible hours—half your hours between 9am and 5:30pm, the rest when it suits you.
• EV salary sacrifice scheme.
• Share options.
• Weekly team catch-ups.

Sound like your kind of place? We’d love to hear from you.

About the role:
Location: Remote
Start date: As soon as possible
Salary: £24,900
Hours: 37.5 per week across mornings, evenings, and weekends

Our recruitment process usually takes up to four weeks, but we’ll adapt where we can. Here’s what to expect:

First Stage Interview – Speak to a team member or submit recorded answers at a time that suits you.
Prep Call – A Talent Team member will walk you through everything you need to know for the Discovery Day.
Discovery Day – Meet future colleagues, take part in group tasks, role plays, and one-to-one interviews, and get a feel for the role and culture.
Final Interview – Visit the office, meet two leaders, ask questions, and see the environment for yourself.

You’ll stay in touch with our recruitment team throughout, and your Recruiter will guide you through each step. Have questions? Email us at hiring@octoenergy.com.

Ready to start a career with us? We want you to have everything you need to shine. If you need any adjustments or have specific preferences, let us know and we’ll tailor the process to suit you.