Getlabs is the leading platform for at‑home diagnostics. Healthcare organizations rely on Getlabs to send mobile phlebotomists to patients’ homes to collect lab samples, vitals, and advanced diagnostic tests. By using Getlabs, partners can boost patient compliance and close care gaps with same‑day service available nationwide.

The team has raised $50M from strategic investors, including the two largest diagnostic labs in the U.S., Labcorp and Quest. Getlabs’ mission is to save lives by making diagnostics accessible to everyone.

As a Patient Experience Representative, your main responsibility is to make outbound calls to doctors to obtain lab orders for patients. The company depends on you to secure as many orders as possible to prevent reschedules or cancellations. We need someone who works hard and takes pride in delivering quality work. You will also handle inbound calls and Zendesk tickets. The schedule is Monday through Friday, 5:00 AM to 1:30 PM PST.

Schedule: Sunday, Monday, Wednesday, Thursday, and Friday (Tuesday and Saturday off)
Weekdays: 7:30 AM – 4:00 PM PST
Sunday: 6:00 AM – 2:30 PM PST

Training and onboarding: For the first 2 to 3 weeks, you will work Monday through Friday to ensure proper training before moving to the weekend schedule.

Compensation is $17 per hour and non‑negotiable.

At Getlabs, you will:
• Manage Zendesk tickets related to appointments, issues, and missing results
• Make multiple outbound calls and send follow‑up emails to resolve patient concerns
• Serve as the first point of contact for patients via phone, text, email, and chat
• Work with doctors to obtain lab orders
• Troubleshoot and resolve patient issues quickly and positively
• Coordinate with local teams to support mobile specialists and keep patients updated

What we are looking for:
• 2+ years of customer‑facing experience, preferably in healthcare
• Tech‑savvy, efficient, and self‑driven
• Able to maintain at least 11 tickets per hour with high‑quality output
• Empathetic, proactive, and committed to helping patients
• Experience processing or reading lab orders
• Able to adapt in a fast‑growing environment
• Strong problem‑solving skills
• Personable and comfortable communicating by phone, text, email, and chat
• A quiet, reliable remote work setup with stable internet

Benefits:
• $17 per hour
• Stock options for full‑time employees
• Medical, dental, and vision insurance for full‑time employees
• Paid time off
• A company with a big mission, a dynamic environment, and a talented, motivated, and enjoyable team

Getlabs is an equal opportunity employer. We value diversity and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected characteristic.