Contentsquare is a global digital analytics company that helps the brands you use every day create better online experiences. Founded in France in 2012, we have grown into a worldwide, fully distributed team — the CSquad — representing more than 70 nationalities.

In 2022, we secured $600M in Series F funding and earned Great Place to Work certification in France, Germany, Israel, the US, and the UK.

Please note: Scammers may impersonate Contentsquare or its employees. We will never contact you first via text or GChat, nor ask you for money. Visit our careers blog for details.

ContentSquare is seeking a motivated Customer Success Manager (CSM) to support clients across Northern and Central Europe. Reporting to the Lead Customer Success Manager, you will manage a portfolio of DACH and Benelux customers and act as their main contact throughout their entire journey with the Contentsquare platform.

As a trusted advisor, facilitator, advocate, and coach, you will ensure customers reach their business goals and gain maximum value from the platform, leading to subscription renewals and upsell opportunities. You will develop strong relationships with multiple stakeholders within each customer organization, including executives.

You will be responsible for driving product adoption and usage across your accounts. This role involves working closely with cross‑functional teams — Sales, Product, Customer Services, Marketing, Customer Care, Engineering, and others — to support renewal success and act as an escalation point when challenges arise. You will ultimately own the customer’s post‑sales experience.

What you will do:
• Lead and participate in initiatives that drive adoption, usage, awareness, and customer satisfaction
• Proactively track and resolve customer success concerns
• Support your customers’ digital UX strategies and A/B testing roadmaps
• Understand and evaluate customer needs
• Build trusted relationships with executive sponsors to align activities with their business strategy and ensure full value from the platform
• Oversee customer onboarding, training, and best‑practice development to maximize ROI
• Identify growth opportunities and collaborate with Sales to achieve them
• Maintain regular communication with customers (calls, reports, visits, QBRs) to share KPIs, updates, and insights with stakeholders
• Drive successful and timely renewals in partnership with Sales
• Support pre‑sales by presenting Customer Success deliverables and participating in kickoff meetings
• Coordinate internal resources (technical, UX, UI, data analysts) throughout the customer journey
• Configure and analyze customer data within the platform
• Deliver value through collaborative analysis and training workshops
• Serve as the customer’s voice and provide internal feedback to improve the product

What you need to succeed:
• At least 2 years of relevant experience
• Background in post‑sales account management for subscription‑based solutions
• Technical understanding of digital solutions
• Strong knowledge of analytics, A/B testing, and data‑related fields
• Highly self‑directed, responsive, and customer‑focused
• Excellent presentation and communication skills
• Strong organizational skills and the ability to manage multiple activities at once
• Proven ownership of client goals and outcomes
• Ability to influence and resolve issues across cross‑functional teams
• Demonstrated success partnering with sales teams
• Fluency in English and German

Success metrics include:
• Gross retention (renewals) and net retention (upsells, expansions)
• Increased product adoption and value realization
• Timely and successful renewals

Why join Contentsquare:
• We put people first, offering trust, flexibility, and support
• We invest in your growth through career development, mentorship, social activities, volunteering, and strong benefits
• We combine the momentum of a fast‑growing company with the agility of a startup
• Our clients, partners, and investors value our leading‑edge product

Highlighted benefits:
• Virtual onboarding, hackathons, and opportunities to connect with colleagues globally
• Flexible work options, including hybrid and remote policies
• Generous time‑off policies
• Immediate parental leave eligibility for all parents
• Wellbeing and home office allowances
• Local Culture Crews organizing regular social events
• Stock options for all full‑time employees
• Additional country‑specific benefits available on request

We are a 2024 Circle Back Initiative Employer and commit to responding to every applicant.

Contentsquare is an equal‑opportunity employer. All qualified applicants will be considered regardless of gender, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, veteran status, age, or any other characteristic protected by law.

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