About Highspot
Highspot is leading a new category that is transforming how companies improve sales productivity. Our mission is to revolutionize how millions of people work through sales enablement, and we are dedicated to creating innovative software that feels truly magical. We believe that a great workplace is defined not only by the work itself but also by a company’s values and how authentically those values show up in the world. With this in mind, we focus intentionally on building equitable environments for all employees. Our aim is to foster a culture where everyone feels a strong sense of belonging and is empowered to create change—within themselves, within their workplace, and across their communities.

About the Role
We are seeking an experienced Customer Success Manager to join our Post-Sales team. CSMs play a vital role in ensuring customer satisfaction, retention, and long-term success. Their main objective is to build trusted customer relationships, understand business needs, and help customers get the greatest possible value from Highspot’s solutions. Success is measured by the satisfaction of sellers, BTL, OT, and ATL groups, along with their evaluation of Highspot’s value, which contributes to revenue retention and potential account expansion.

CSMs are expected to understand customer needs and strategically grow engagement with Highspot. They drive product adoption, support customer satisfaction, and encourage advocacy across departments like Sales, Marketing, IT, and Finance. They proactively identify account risks, collaborate with internal teams such as Deployment Consultants and Technical Account Managers, and develop deep expertise in the Highspot platform. They lead essential customer milestones including Mutual Value Plans, Solution Health Reviews, and Strategic Business Reviews, working closely with Account Management on renewals and expansions.

We are looking for CSMs who are passionate about enablement and its power to transform organizations. In this role, you will help leading global companies solve complex challenges. As part of our post-sales team, you must thrive in a collaborative environment and have a strong track record of driving customer value and revenue retention.

What You’ll Do
RESPONSIBILITY 1: Customer Relationship Ownership
• Act as the primary representative of Highspot for your customer portfolio and the internal owner of those relationships
• Develop a deep understanding of customer needs and help business leaders uncover opportunities to expand value and engagement
• Manage relationships with solution owners across Enablement, Marketing, Operations, and more to drive usage
• Build and maintain relationships with stakeholders across departments and levels; replace lost connections when customer turnover occurs

RESPONSIBILITY 2: Strategic Account Planning
• Work with customers to build a mutual value plan
• Analyze your portfolio to identify risks, opportunities, and priorities
• Partner with Account Management on renewal risks and lead the effort to reduce churn risk
• Identify expansion opportunities and pass them to the Account Management team
• Collaborate with internal teams to optimize customer implementations and resolve technical issues

RESPONSIBILITY 3: Value Realization
• Ensure customers achieve maximum value from Highspot, enabling solution owners and ATL leaders to demonstrate measurable ROI
• Drive adoption and continuous use of Highspot, positioning it as a critical platform while fostering satisfaction and advocacy
• Identify opportunities to sell additional services that support customer goals
• Coordinate internal teams to deliver customer maturity and technical discussions

Your Background
• Proven ability to consult with senior leaders, understand business goals, and create plans that exceed value expectations
• 2+ years managing complex enterprise accounts and 5+ years in customer-facing roles
• Excellent communication skills and the ability to simplify complex issues for executive audiences
• Strong collaboration skills that help gain alignment across internal and external stakeholders
• Ability to succeed in ambiguous environments and help build structure for large customers
• Commitment to customer satisfaction and retention, with strong strategic thinking and foresight
• Ability to build trusted relationships and expand enterprise accounts; comfortable championing your product
• Passion for using products to accelerate business outcomes with strong business intuition
• Eagerness to learn complex technical products and understand how they work
• High integrity and a team-first mindset; calm under pressure and effective at rallying resources
• Ability to explain technical concepts to diverse audiences; resourceful problem-solver
• Strong project management experience across complex, multi-stakeholder engagements

Locations
This position can be remote or in-office depending on location, including:
Arizona, Arkansas, California, Connecticut, Florida, Georgia, Idaho, Illinois, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington (remote or Seattle), Washington D.C., Wisconsin.

Compensation
Base salary range: $87,500 – $119,000
OTE range: $125,000 – $170,000, with a 70/30 base-to-variable split.
Employees are also eligible for stock options and additional compensation.
Actual pay will vary based on factors such as location, experience, and qualifications.

Benefits
• Medical, dental, vision, disability, and life insurance
• HSA with employer contribution
• 401(k) with immediate vesting on employer match
• Flexible PTO
• 8 paid holidays + 5 days for Annual Holiday Week
• Quarterly Recharge Fridays
• 18 weeks paid parental leave
• Access to coaches and therapists via Modern Health
• Two volunteer days per year
• Commuter benefits

Equal Opportunity Statement
We are an equal opportunity employer and value diversity. We do not discriminate based on age, ancestry, citizenship, color, ethnicity, family or medical leave, gender identity or expression, genetic information, marital status, medical condition, national origin, disability status, political affiliation, veteran status, race, religion, or sexual orientation.

If this role speaks to you, even if you don’t meet every requirement, we encourage you to apply.