OUR ORIGIN STORY
SkySlope began in 2011 as an idea at our CEO’s kitchen table, launched by him and two others. Based in Sacramento, California, we’ve grown beyond our original three offices, and many of our nearly 150 team members now work from locations across the United States. Today, those employees support almost 300,000 users in 5,000 offices throughout the country and in Canada, including 8 of the 15 largest real estate brokerages nationwide.

Although we’re proud of how far we’ve come, we know there’s still much more to accomplish as leaders in our industry. Our growth is driven by our commitment to creating innovative software that improves the real estate experience. Achieving that requires hiring people who think creatively *and* bring ideas to life. Over the years, we’ve been fortunate to welcome individuals who embody this mindset, along with empathy, collaboration, and a strong sense of urgency. If you want to do meaningful work alongside an exceptional team, you’ve found the right place.

SKYSLOPE’S CORE VALUES
These principles shaped our journey and will guide our future. They apply to every part of life and business. Our core values, in no particular order, are: Awareness, Execution, Obsession, Ownership, Humility, Radical Candor, Urgency, Greatness, Inches, and Fun.

THE JOB
As SkySlope’s newest Customer Support Technician, you’ll deliver outstanding customer, technical, and product support to help improve the working lives of real estate agents, brokers, and service providers. You’ll handle customer support tickets, resolve issues, assist teammates to boost department efficiency, and maintain expert-level knowledge of our platform.

Our Customer Support Team operates 24/7 for 364 days a year, including major holidays. Each team member works a 4×10 schedule (four 10‑hour shifts), assigned through a seniority-based bidding process.

DAY-TO-DAY RESPONSIBILITIES
• Respond to and resolve customer support tickets via email, chat, and phone while building strong customer relationships
• Help improve departmental efficiency and support teammates
• Serve as a SkySlope platform expert and resolve customer issues confidently
• Troubleshoot technical problems while maintaining clear communication
• Identify, test, and escalate website issues to QA when needed
• Use downtime to complete File Recs or other tasks assigned by leadership
• Handle fluctuating ticket volume and support teammates during busy periods

REQUIRED EXPERIENCE & EDUCATION
• Strong customer service experience, ideally in tech or a call center
• Ability to manage multiple tasks at once
• Proficiency with both Microsoft and Mac systems
• Experience using various web browsers
• Typing speed of 40+ WPM
• Excellent written and verbal communication
• Strong teamwork skills

COMPENSATION
$24.50 per hour

BENEFITS
Medical Insurance
• Company contributes a fixed amount toward premiums
• Three plans offered through United Healthcare (HMO available to CA residents only)
• Coverage begins the first of the month after hire

Dental Insurance
• Company covers 75% of the Base Plan premium
• Coverage through Principal
• Starts the first of the month after hire

Vision Insurance
• Company pays 100% of the premium
• Coverage through Principal (VSP)
• Starts the first of the month after hire

Life and AD&D Insurance
• Company-paid coverage of $25,000, with optional additional plans
• Coverage starts the first of the month after hire

Short- and Long-Term Disability
• Optional plans through Principal

Accident, Hospital Indemnity, and Critical Illness Insurance
• Voluntary plans available for added financial protection

Flexible Spending Account (FSA)
• Tax-advantaged account for medical or dependent care expenses

Health Savings Account (HSA)
• Available for UHC HDHP/HSA enrollees
• SkySlope contributes $300 for individuals, $600 for families

401(k)
• Company matches 50 cents per dollar up to 6% of eligible earnings
• Eligibility begins after 90 days

Employee Stock Purchase Plan
• Company matches one-third of employee contributions

Paid Time Off
• New hires receive 120 hours (15 days) of PTO after 90 days

Paid Holidays
• 16 total: 11 observed and 5 floating
• Eligibility begins on day one

Bereavement Leave
• Five paid days for immediate family, one paid day for close non-family

Additional Benefits
• Employee discounts through Fidelity
• Pet insurance with a monthly employer contribution
• Paid parental leave up to six weeks
• Access to Dayforce Wallet for on-demand pay
• Discounts through Waldorf University
• Child literacy program discounts
• $1,000 referral bonuses
• Employee Appreciation Day and other company events

SkySlope is an Equal Opportunity Employer. All applicants will be considered without regard to legally protected characteristics.

Thank you for reviewing our open roles—we hope you’ll submit a thoughtful, streamlined application. While you’re considering applying or waiting to hear back, feel free to explore our social channels.

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