About Us
At TeamSnap, we believe that connecting the world through sports makes it a better place. We’re a sports and communication platform focused on removing the hassle from youth sports. We also believe work should be exciting, teammates should be supportive, and leaders should be inspiring. We encourage people to bring bold ideas and humble attitudes, earning us recognition from Outside Magazine as one of the “Best Places to Work” and from Built In as one of the “100 Best Remote-First Places to Work.”

TeamSnap is looking for an Account Manager to build strong relationships with our Sports Organization customers, drive high retention, and promote growth through subscription upgrades and product upsells. The ideal candidate excels at B2B relationship management, uses a consultative sales approach, and enjoys collaborating to help the whole team succeed.

What Makes This Role Unique?
• You’ll have access to top tools like Salesforce, Slack, Zoom, and ChurnZero.
• This is not a churn-and-burn environment. We offer training and ongoing coaching to support your success.

What You’ll Do
• Manage a portfolio of accounts, build strong relationships, and achieve retention and upsell targets.
• Run engagement campaigns to identify challenges, educate customers, and uncover growth opportunities.
• Provide demos of the TeamSnap platform to highlight the value of new products or add-ons.
• Follow up with accounts requesting more information or attending webinars to generate new opportunities.
• Use data analysis to create account plans, evaluate performance, guide strategy, and communicate outcomes.
• Lead a value-based sales process, identifying customer needs through deep discovery and tailored product demonstrations.
• Refine your sales tools and approach to maximize full-cycle conversion rates and close ratios.

Key Qualities
• Motivated – You love surpassing sales goals.
• Strong business sense – You understand customer goals and how TeamSnap supports them.
• Resilient – You have a hunter mindset and don’t get discouraged by rejection; cold-calling experience is a major plus.
• Resourceful – You take initiative but seek guidance when needed.
• Customer-focused – You genuinely care about the customer experience.
• Collaborative – You value team success over individual credit and enjoy celebrating wins together.

What Will Help You Succeed
• 0–3 years of experience in Customer Success, Relationship Management, or Account Management, ideally in SaaS.
• Proven success meeting sales quotas.
• Willingness to travel occasionally for company meetings, sales gatherings, trade shows, and customer visits.
• Experience in the sports industry (preferred).

If you’re unsure whether you meet every qualification, we still encourage you to apply. Everyone brings unique strengths beyond what’s listed.

Compensation
We are committed to fair compensation for all employees. This role starts at an OTE of $65,000, including base and commissions. Compensation is adjusted based on experience, skills, certifications, and location. Our pay is highly competitive within our industry.

Location
TeamSnap is fully remote, so you must be comfortable working across time zones. We’re expanding, but we currently do not hire in Alabama, Alaska, Delaware, the District of Columbia, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Rhode Island, South Dakota, or West Virginia. At this time, we can only hire permanent U.S. residents.

Opportunities to Grow
We’re committed to a culture built on trust, accountability, inclusivity, and continuous growth, offering chances to make a meaningful impact while having fun.

Total Rewards
• Proudly remote-first since 2009
• Unlimited PTO and paid parental leave for all parents
• Full premium coverage for medical, dental, and vision for you and your family
• 401(k) plan
• $1,500 yearly learning and development stipend
• Company-wide and team event travel
• Generous home office setup allowance
• TeamSnap swag at onboarding and annual store credits
• Monthly health and wellness stipend and more
• See more in our Total Rewards guide

Working at TeamSnap
Here, you’re not expected to “fit” the culture—you help add to it. Explore our Culture Playbook to learn how we thrive as a remote-first company, what makes us unique, and how our people, customers, and values inspire us.

Inclusion and Diversity
Creativity and innovation thrive when we embrace our differences. While we’re growing more diverse, we know there’s more progress to be made. We’re committed to fostering an inclusive environment where everyone feels valued. If you need accommodations during the hiring process, just let us know. TeamSnap is an Equal Employment Opportunity employer.