Sana’s mission is clear and ambitious: to simplify healthcare.

Navigating the U.S. healthcare system can be confusing, expensive, and frustrating — a reality our members know all too well. That’s why we’re creating something different: affordable health plans centered around Sana Care, our integrated care model that offers unlimited primary care and expert care navigation at no extra cost.

From quick prescription refills to support through complex medical situations, Sana Care makes it easy to get the right care when it’s needed. For employers and brokers, we’ve developed user-friendly tools to make managing health benefits just as simple.

We’re hiring an Admin Support Tier I Associate to help ensure a smooth experience for brokers and administrators. You’ll represent Sana by resolving issues, educating partners, and keeping operations running efficiently behind the scenes. Our Admin Support team brings clarity, consistency, and care to every interaction — because we believe great support builds confidence, not just solutions.

If you’re passionate about solving tough problems that make people’s lives better, we’d love to have you on our team.

What You’ll Do:

– Provide accurate support to brokers and administrators via phone and email.
– Help manage the administrative aspects of onboarding and renewing Sana plans.
– Resolve issues like billing errors and coverage denials.
– Track and manage ongoing issues and provide updates.
– Keep detailed records of all client interactions and resolutions.
– Educate brokers and administrators on plan compliance and responsibilities.
– Assist with navigating the online portal and resolving administrative, technical, or legal concerns.
– Ensure all customer information is handled in compliance with HIPAA.
– Redirect tickets as needed and work with teams like Claims, Care, and Network Operations to resolve issues.
– Meet or exceed key performance metrics such as response time, resolution time, customer satisfaction, and quality.
– Share internal feedback to improve products and protect the user experience.

About You:

– 2+ years of experience in support or related roles
– Strong organizational and time management skills
– Experience in health insurance or a related field is a plus
– Comfortable working remotely and using modern web tools
– Bilingual in Spanish and English is a bonus
– Able to stay calm and patient under pressure
– Adaptable to changes in procedures, policies, and technology
– Excellent communication skills across all formats
– Detail-oriented and thorough in your work
– Team player willing to step in and help wherever needed
– Driven by purpose — you care about improving healthcare
– Curious and humble in your approach to learning
– Collaborative and solution-focused in your interactions
– Resilient and committed to continuous improvement
– Action-oriented with a thoughtful approach to risk
– Reliable and trustworthy — you follow through on your commitments

Benefits:

– Fully remote company with no office return requirements
– Flexible vacation policy with a culture that encourages time off
– 100% company-paid medical, dental, and vision insurance for employees
– 401(k), FSA, and HSA options
– Paid parental leave
– Short- and long-term disability and life insurance
– Competitive stock options for all employees
– Transparent pay and structured career development
– One-month paid sabbatical after five years
– Home office setup stipend and ongoing learning budget
– Direct impact on members’ lives — the positive feedback speaks for itself

Pay: $26.44 per hour

About Sana:

Founded in 2017, Sana provides health plans for small and midsize businesses, built around our integrated primary care model, Sana Care. Our goal is to make high-quality, affordable care easily accessible for members, while giving employers and brokers the tools to manage benefits confidently.

We’ve been a remote-first company from the beginning, with a distributed team across the U.S. We value curiosity, ownership, and speed — and we build openly and collaboratively. If you’re excited to tackle meaningful challenges and help transform healthcare from the inside out, we’d love to connect.