Joining Smile Digital Health means contributing to our mission of achieving #BetterGlobalHealth. Every day, we work toward this goal through our innovative health data platform and data management solutions, now used in over 20 countries. We’re proud to have ranked #19 on Deloitte’s Technology Fast 50 for 2024!

Our FHIR-based data liberation platform simplifies the collection and exchange of healthcare data for all stakeholders.

At its core, the Smile platform empowers individuals and organizations to manage healthcare data more effectively. We help create and unlock structured health data to support seamless care delivery across teams and systems—bringing #BetterGlobalHealth to patients every day.

Apply now and discover many reasons to SMILE!

The Senior QA Analyst will collaborate with cross-functional teams to ensure successful implementation of changes to our core product. This role involves daily interaction and coordination with various stakeholders across multiple teams and levels.

Responsibilities:

– Identify and automate critical and repetitive test scenarios, and manage their execution and upkeep.
– Lead efforts to triage and resolve bugs promptly, fostering a culture of quality within production teams.
– Create and execute test plans across multiple projects, document outcomes, and work with team members to determine root causes.
– Gain a deep understanding of project goals, customer needs, and use cases.
– Collaborate with team members to deliver high-quality software that meets client expectations.
– Develop strategies for continuous software improvement, including manual and automated testing, performance testing, and more.
– Work closely with clients and team members to ensure requirements are testable and solutions are complete and consistent.
– Participate in project meetings, contribute to risk analysis, and help resolve issues.
– Understand the technical features of Smile Digital Health’s products to effectively plan testing and QA activities.
– Estimate, prioritize, and coordinate testing tasks.
– Mentor new team members and assist QA Leads as needed.

Requirements:

– 8+ years of experience in software testing.
– Proficiency in REST API and web application testing using tools like Postman.
– Experience with automated testing tools is a plus, especially given the technical nature of our products.
– Strong problem-solving and analytical skills.
– Excellent interpersonal, organizational, and prioritization abilities.
– Proven ability to work collaboratively with teams, stakeholders, and clients.
– Sound judgment in escalating issues when necessary.
– Experience with electronic health records or systems integration projects is an asset.
– A completed undergraduate degree in Health Informatics, Computer Science, Engineering, Business, or a related field is preferred.

Salary: $85,000 – $100,000 annually

Benefits we offer:

– Remote work environment
– Flexible Time Away From Work policy, including PTO, personal, and sick days
– Competitive salary and health/medical benefits
– RRSP/TFSA/401K contributions
– Life and disability insurance
– Employee Assistance Program
– FHIR Study Program and Skillsoft Learning
– Super HAPI Fun Club

At Smile, we value respect, inclusion, and diversity. We believe in creating a workplace where everyone feels they belong and can be their authentic selves. We are committed to fostering a culture of equity and inclusion.

We encourage applicants from all backgrounds to apply. If you need accommodations during the interview process or while working with us, please let us know.