Joining Smile Digital Health means contributing to our mission of achieving #BetterGlobalHealth. Every day, we work toward this goal through our innovative health data platform and data management solutions, now used in over 20 countries. We’re proud to have ranked #19 on Deloitte’s Technology Fast 50 for 2024!

Our FHIR-based data platform simplifies the way healthcare stakeholders collect and share data.

At its core, the Smile platform empowers individuals and organizations to manage healthcare data more effectively. By generating and freeing structured health data, we support seamless care delivery across teams and systems—bringing #BetterGlobalHealth to patients every day.

Apply now and discover many reasons to SMILE!

The Senior QA Analyst will collaborate with cross-functional teams to ensure successful implementation of product changes. This role involves daily interaction with stakeholders across various teams and levels.

Responsibilities:

– Identify and automate critical, repetitive test scenarios, and manage their execution and upkeep.
– Lead efforts to triage and resolve bugs promptly, fostering a culture of quality within production teams.
– Create and execute test plans across multiple projects, document outcomes, and work with team members to determine root causes.
– Gain a deep understanding of project goals, customer context, and use cases.
– Work closely with project teams to deliver high-quality software that meets client needs.
– Develop strategies to continuously improve software quality through manual and automated testing, performance testing, and more.
– Collaborate with customers and team members to ensure requirements are testable and solutions are consistent and complete.
– Participate in project meetings, contribute to risk analysis, and help resolve issues.
– Understand the technical features of Smile Digital Health’s products to effectively plan QA activities.
– Estimate, prioritize, plan, and coordinate testing tasks.
– Mentor new team members and support QA Leads as needed.
– Accurately log work hours in Netsuite daily or weekly, ensuring hours are billable and project tools are fully utilized.
– Proper tracking of billable hours is essential for project delivery and customer satisfaction.
– Adhere to privacy, security, and confidentiality policies.
– Maintain strict confidentiality of all sensitive information, using it only as required for job duties. Breaches may result in disciplinary action, including termination.

Requirements:

– 8+ years of experience in software testing.
– Familiarity with automated testing tools is a plus, especially given the technical nature of our products.
– Strong problem-solving and analytical skills.
– Excellent interpersonal, organizational, and prioritization abilities.
– Proven ability to work collaboratively with teams, stakeholders, and clients.
– Sound judgment in escalating issues when necessary.
– Experience with electronic health records or systems integration is an asset.
– Proficiency in REST API and web application testing using tools like Postman.
– A completed undergraduate degree in Health Informatics, Computer Science, Engineering, Business, or a related field is preferred.

Benefits We Offer:

– Remote work environment
– Flexible time-off policy including PTO, personal, and sick days
– Competitive salary and health/medical benefits
– RRSP/TFSA/401K contributions
– Life and disability coverage
– Employee Assistance Program
– FHIR Study Program and Skillsoft Learning
– Super HAPI Fun Club

At Smile, our core values include respect, inclusion, and celebrating diversity. Our people are the key to our success. We foster a culture of belonging and encourage everyone to bring their authentic selves to work. We are committed to diversity, equity, and inclusion in the workplace.

We welcome applicants from all backgrounds. Please let us know if you need accommodations during the interview process or while working with us.