Arabic-Speaking Customer Experience Officer

The Role:
We are seeking a dedicated and self-driven individual to become part of our Customer Experience Team.

Key Responsibilities:

– Respond to client inquiries through live chat, email, and phone
– Analyze individual client needs and take necessary actions
– Ensure high-quality service when addressing client concerns
– Promote the company’s products and services
– Build and maintain strong relationships with both new and existing clients
– Collaborate effectively with other departments
– Help the team meet its performance goals

Key Requirements:

– Degree in a business-related discipline
– Experience in client support within the financial services industry is an advantage
– Native Arabic speaker with excellent English communication skills, both written and spoken
– Strong multitasking and organizational abilities
– Exceptional communication and interpersonal skills
– Proficient in using computers and related software
– Must hold a valid work permit

Benefits:

– Competitive salary package
– Engaging and intellectually challenging work environment
– Ongoing personal development and access to international training programs

The Hiring Process:

– Initial conversation with Talent Acquisition
– First interview with your potential team
– Language proficiency assessment
– Live technical evaluation

All applications will be handled with the utmost confidentiality.