Who We Are
ButcherBox is a certified B Corporation based in Boston, proud to be recognized for the second consecutive year on Inc.’s Best Workplaces list. We’re committed to delivering high-quality food—100% grass-fed, grass-finished beef, free-range organic chicken, crate-free pork, and wild-caught seafood—directly to our members. Our products are always humanely raised or sustainably sourced, with no antibiotics or added hormones, ever.

We’re on a mission to create a better world for everyone. To us, “better” means caring for the planet, improving animal welfare, supporting farmers, and conducting business with integrity. It also means bringing people together over better meals. Our team thrives on collaboration and mutual support, and we’re always looking for exceptional individuals to join us.

About the Role
The Associate Retail Coordinator, reporting to the Strategic Sourcing Manager, plays a key role in supporting our retail customers. This position manages the full order process—from receiving and reviewing orders to ensuring accurate and timely delivery. It involves coordinating inventory, procurement, and logistics while maintaining excellent communication with customers. The ideal candidate is detail-oriented, proactive, and committed to outstanding customer service.

Key Responsibilities

Order Management
– Process and enter customer orders into the system
– Confirm orders and communicate any updates or discrepancies
– Keep accurate records of customer needs and delivery schedules

Supply / Inventory Planning
– Consolidate and communicate customer order needs to the supply planning team
– Monitor inventory and forecast demand with the supply planner
– Track product shelf-life and ensure timely availability of finished goods

Logistics & Tracking
– Oversee product movement to distribution centers
– Coordinate with processing and logistics teams for efficient delivery
– Monitor transportation and resolve any delivery issues

Customer Communication & Support
– Act as the main contact for customer inquiries, order updates, and issue resolution
– Provide timely updates on order and delivery status
– Handle customer concerns professionally and efficiently

Cost Tracking & Financial Maintenance
– Track raw material and production costs to ensure accurate pricing
– Monitor customer margins and support profitability efforts
– Analyze costs and margins from raw materials to final product

Promotional Planning
– Work with Sales, Marketing, and customers to plan promotional campaigns
– Align supply and procurement with promotional timelines and demand

Reporting & Analysis
– Generate reports on order trends, inventory, and delivery performance
– Analyze data to identify areas for improvement in procurement and fulfillment

Requirements
– 5+ years of experience in operations, procurement, inventory, or logistics, preferably in fresh food or meat retail
– Strong knowledge of order management, inventory, and logistics in a retail setting
– Excellent communication and customer service skills
– Highly organized with strong attention to detail
– Proficient in Microsoft Office; ERP and supply chain systems experience is a plus
– Salary range: $108,000 – $118,000 per year

What We Offer

Our Values
We are a mission-driven company guided by continuous improvement, accountability, humility, and a customer-first approach. We foster a workplace where everyone can grow and feel comfortable being themselves. We welcome anyone who shares our passion for our products and mission. As an equal opportunity employer, we are committed to creating positive change across our operations and the world.

Benefits
– Health: Medical, dental, vision, life insurance, employer-funded HSA, short- and long-term disability
– Financial: 401(k) with generous employer match
– Bonus: Annual performance-based bonus
– Time Off: Unlimited PTO, 20 weeks parental leave, and a leadership team that values work/life balance
– Growth: Annual learning stipend and access to personal/professional coaching through BetterUp
– Food: Free monthly ButcherBox and weekly lunch reimbursement
– Additional: Wellness reimbursements, EAP, fertility benefits, life insurance, and more

ButcherBox is committed to diversity and inclusion throughout the hiring process. All qualified applicants will be considered without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are happy to provide reasonable accommodations during the hiring process. Please click here if you need to request an accommodation for your interview.