Bilingual Customer Service Representative – Spanish/English – Remote (New York)

Ignite your career and make a difference with TTEC’s award-winning work culture. As a Bilingual Customer Service Representative (Spanish-English) working remotely in New York State, you’ll play a key role in humanizing business interactions.

Our team members love what they do, and it shows—TTEC is certified as a Great Place to Work in the U.S. thanks to our outstanding culture, purpose, and people.

What You’ll Do

Are you passionate about helping others and providing reassurance? In this role, you’ll take ownership of resolving complex or escalated customer calls. Whether you’re delivering quick answers, offering product guidance with empathy, or resolving issues with a positive attitude, you’ll help turn ordinary customer interactions into exceptional experiences.

Daily Responsibilities

– Respond to incoming customer communications
– Research and provide solutions to resolve customer concerns

What You Bring

– Minimum of one year of customer service experience
– High school diploma or equivalent
– Ability to understand, apply, and communicate product or service knowledge
– Strong written and verbal communication skills in both Spanish and English
– Comfortable using a computer
– High-speed internet connection (over 25 Mbps); wired connection to your home router is recommended

What You Can Expect

– Career support and professional development opportunities
– An inclusive, community-focused culture that encourages giving back
– A global team of curious, lifelong learners guided by shared values
– Starting base pay of $19.92 per hour, with opportunities for performance bonuses
– A comprehensive benefits package, which may include paid time off, tuition reimbursement, and wellness incentives, depending on your role

More About the Role

We’re dedicated to helping you succeed from day one. You’ll receive webcam-enabled training, personalized coaching, and access to thousands of free courses to support your career journey. Most importantly, you bring the caring, empathetic nature that makes a real difference for customers. At TTEC, you’ll be part of a supportive global family.

You’ll report to a Team Leader and contribute to both customer satisfaction and team success.

About TTEC

At TTEC, our mission is simple: to create happy customers. Since 1982, we’ve helped top global brands deliver outstanding customer experiences by combining technology with a human touch. Every day, we connect with millions of customers through calls, messaging, texts, and video chats. And it all starts with you.

TTEC is an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive workforce that reflects the communities we serve and ensures everyone feels respected, valued, and empowered to be their authentic selves at work.

Primary Location: US-NY-Malta
Job: Customer Care Representative