Your potential belongs at TTEC, where we offer an award-winning employee experience. As a remote Spanish-English Bilingual Customer Service Representative, you’ll help bring a human touch to business. Our team members have shared their positive experiences, and our Great Place to Work certification in the U.S. reflects that. TTEC’s work-from-home team operates in 37 preferred states. We are not currently hiring in AK, CA, HI, MT, or outside the U.S. Applicants from CO, IL, MA, MN, NJ, NY, WA, and Washington, D.C. will be considered only if there is a specific business need.

What You’ll Do
If you enjoy helping others and providing peace of mind, this role is for you. You’ll handle escalated or complex customer calls, offering quick solutions, product guidance, and issue resolution with empathy and professionalism—turning average interactions into exceptional experiences.

Your Day-to-Day Responsibilities

– Respond to incoming customer inquiries
– Research and resolve customer issues

What You’ll Need

– At least 6 months of customer service experience
– High school diploma or equivalent
– Ability to understand and explain product or service details
– Strong bilingual communication skills in Spanish and English
– Basic computer skills
– High-speed internet (minimum 15 Mbps)

What You Can Expect

– Career support and professional development
– An inclusive, community-focused culture that values giving back
– A global team of curious, lifelong learners driven by shared values
– Base pay ranging from $13.50 to $17.25 per hour, plus performance bonuses and advancement opportunities
– A comprehensive benefits package, which may include paid time off, tuition reimbursement, and wellness incentives, depending on your role

More About the Role
We’re dedicated to helping you succeed from day one, with webcam-enabled training, personalized coaching, and access to thousands of free courses to support your career journey. Most importantly, you bring the compassion and care that can’t be taught—qualities that will shine through as you assist customers. At TTEC, you’ll be part of a supportive, global family. You’ll report to a Team Lead and play a key role in delivering outstanding customer experiences and contributing to team success.

About TTEC
Our mission is simple: make customers happy. Since 1982, we’ve partnered with top global brands to create engaging, profitable customer experiences through a blend of human interaction and technology. Every day, we connect with millions of customers through calls, messages, texts, and video chats. These meaningful interactions begin with you.

TTEC is proud to be an equal opportunity employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We strive to ensure every employee feels valued, included, and empowered to be their authentic selves. Diversity is one of our greatest strengths, allowing us to see challenges from different perspectives and bring unique value to everything we do.