Binance is a global leader in blockchain technology and operates the world’s largest cryptocurrency exchange by trading volume and user base. With over 250 million users across more than 100 countries, Binance is trusted for its top-tier security, transparent fund management, high-speed trading engine, deep liquidity, and comprehensive range of digital asset products. Our services span trading, finance, education, research, payments, institutional offerings, Web3 capabilities, and more. We aim to harness blockchain and digital assets to create a more inclusive financial system that promotes financial freedom and access worldwide.

As a customer-facing organization, exceptional customer service is a top priority at Binance. Our goal is to provide users with outstanding support, quick response times, and accurate information.

Customer support is delivered through a ticketing system and live chat, addressing a variety of needs including inquiries, complaints, and identity verification processes on our premier cryptocurrency platform.

Support will be provided in both Chinese and English, so we are seeking candidates fluent in both languages.

Responsibilities:

– Manage back-office tickets and deliver 24/7 online support and email responses to customers.
– Respond to customer inquiries, feedback, and suggestions via email or online platforms.
– Assist other departments by communicating with customers, accurately recording their requests and feedback, and sharing insights through documentation.
– Address complaints, handle special cases, and complete ad hoc tasks as needed.

Requirements:

– A college degree or higher.
– Bilingual fluency in English and Mandarin to effectively interact with global partners and stakeholders.
– At least one year of customer service experience, ideally in finance or e-commerce.
– Strong integrity and honesty; proactive, detail-oriented, responsible, and a team player.
– Ability to perform well under pressure with excellent communication skills and a commitment to exceeding expectations.
– Enthusiastic about customer service and willing to work rotating shifts, including nights.
– A positive outlook on the cryptocurrency industry.

Why Join Binance:

– Help shape the future with a leading blockchain ecosystem.
– Work alongside top-tier talent in a user-focused, globally distributed team with a flat organizational structure.
– Engage in fast-paced, innovative projects with autonomy.
– Grow in a performance-driven environment with opportunities for advancement and continuous learning.
– Enjoy competitive compensation and company benefits.
– Flexible work-from-home options (depending on team requirements).

Binance is an equal opportunity employer and values diversity as a key to our success.

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