At Offchain Labs, we’re not just developing products — we’re driving a movement.

Our goal is to build a decentralized, secure, and transparent future through blockchain technology. We’re dedicated to pushing the limits of innovation in this space while cultivating a creative, collaborative, and inclusive environment where ideas can flourish. We believe the potential of blockchain is boundless, and achieving it means working with the brightest talent.

We’re seeking forward-thinkers and problem-solvers who are ready to take on new challenges and break through existing limitations. If you value transparency, trust, and decentralization, and if you’re curious, adaptable, and eager to challenge the norm, we want to hear from you.

Why join Offchain Labs?

Our team is focused on closing the gap between blockchain’s current capabilities and its future potential. Our flagship product, Arbitrum One, is a leading Ethereum scaling solution trusted by developers, enterprises, and users globally. But that’s just the start. We’re continuously building on this foundation with innovations like Arbitrum AnyTrust, Arbitrum Orbit, Stylus, BoLD, and Arbitrum Nitro. We also contribute to Ethereum’s core protocol through the Prysm consensus client.

Following successful funding rounds — $3.8M in seed funding in 2019, $20M in Series A, and $100M in Series B in 2021 — we’re expanding our team. We welcome individuals who are passionate about blockchain and bring fresh perspectives to help shape the future of this evolving industry.

As a member of the Product Support team, you’ll play a vital role in delivering top-tier support to users, partners, and developers in the Arbitrum ecosystem. You’ll manage daily support operations, handle and resolve inquiries, and collaborate closely with teams across Partnerships, Engineering, Product, and the Arbitrum Foundation. Your work will help streamline escalations, improve response times, and reduce engineering workload by resolving issues early.

What You’ll Do:

– Manage and respond to incoming support tickets.
– Act as the first point of contact for product-related inquiries.
– Triage and resolve issues when possible, escalating only when needed.
– Collaborate with cross-functional teams to ensure escalations are well-documented and efficient.
– Maintain and enhance internal support documentation to minimize repetitive questions.
– Analyze support trends and share insights with the Product team to improve user experience.
– Help onboard new team members as the support function grows.

Who You Are:

– 3–5 years of experience in Technical Customer Support or a similar role.
– Highly organized and detail-oriented, thriving in fast-paced settings.
– Strong communicator, able to explain technical topics to both technical and non-technical audiences.
– Passionate about blockchain, Ethereum, and scaling technologies like Arbitrum, with a solid grasp of bridging, wallets, and aggregator mechanics.
– Comfortable working across teams to ensure smooth support operations.
– Skilled in managing support workflows, documenting processes, and resolving technical issues efficiently.
– Capable of tracking multiple tickets and ensuring timely resolution of all issues.
– Analytical thinker who can identify patterns in support data and suggest product improvements.

Perks:

– Remote-first team with a global presence
– Annual company offsite and team gatherings
– Professional development reimbursement (conferences, certifications, etc.)
– Medical, dental, and vision insurance (U.S. and select countries)
– 401(k) with company match (U.S. only)
– Wellness stipend
– Home office and ergonomic equipment support

Important Notice for Job Seekers:

Please be aware of increasing fraudulent recruitment activities, especially in the Web3 space. To verify the legitimacy of a recruiter or job offer, contact us at jobs@offchainlabs.com.

At Offchain Labs, we are committed to diversity, equity, inclusion, and belonging. We aim to create a welcoming and supportive workplace for everyone, regardless of background or identity. We believe in equal opportunity and encourage individuals from all walks of life to apply and grow with us.