We all know that navigating healthcare in the U.S. can be confusing, expensive, and frustrating — and our members feel that every day. That’s why we’re creating something better: affordable health plans built around Sana Care, our integrated care model that gives members unlimited primary care and expert care navigation at no extra cost.

From quick prescription refills to support through complex medical situations, Sana Care makes it easy to access the right care when it’s needed. And for employers and brokers, we’ve developed intuitive tools that make managing health benefits just as smooth.

If you enjoy tackling tough problems that improve people’s lives, come build with us.

The Care Navigator will collaborate closely with patients, providers, and the broader care team to ensure members receive the highest-quality care. Our innovative team brings together top talent from healthcare and technology to deliver modern, concierge-style support. This includes helping members navigate the healthcare system, coordinating their care, and offering guidance and education.

This position is a 3–6 month contract, with the exact length depending on evolving business needs. Candidates should be ready for some flexibility in assignment duration.

What you will do
• Provide comprehensive care navigation and access support to ensure members receive the appropriate care at the right time, place, and cost.
• Work with cross-functional teams, including virtual care and customer support, to deliver seamless navigation services.
• Educate members about their referral options so they can make informed decisions.
• Partner with providers to secure access to care through established processes, such as provider education, contract discussions, and billing inquiries.
• Identify contracting opportunities to help grow the network and improve member access.
• Build strong relationships with providers and care partners to simplify referral pathways.
• Proactively reach out to high-risk, rising-risk, and gap-in-care members to guide them through their care journeys.
• Serve as a health advocate, always prioritizing the member’s best interests.
• Monitor and evaluate care navigation strategies and adjust based on clinical judgment, evidence-based guidelines, and performance metrics.
• Share feedback with the product team to enhance the member experience.
• Consistently work to support members and simplify their overall healthcare experience.

About You
• 2+ years of work experience, ideally in a fast-growing organization.
• At least 1 year of experience in healthcare (such as social work, managed care, insurance, etc.).
• Care navigation experience is strongly preferred.
• Excellent communication skills.
• A team-oriented approach, with the ability to build strong relationships both internally and externally, including in a remote environment.
• Mission-driven, with a desire to improve the healthcare system for individuals and businesses.
• Curious and eager to learn, comfortable asking questions, and willing to engage in thoughtful, solution-focused discussions.
• Flexible, resilient, and committed to continuous learning, while also prioritizing self-care to support the team.
• Action-oriented, willing to take smart risks, make decisions with imperfect information, and push forward innovative ideas.
• Responsible and reliable, following through on commitments, owning mistakes, and building trust across the team.

$25–$30 per hour

The targeted cash compensation for this role is $25.00–$30.00 per hour for all U.S.-based remote locations. Final offers depend on a variety of factors, including experience and expertise, and may differ from the range listed.

We may use AI tools to support parts of the hiring process, including reviewing applications and assessing responses. These tools assist but do not replace human decision-making. Final hiring decisions are made by people. For more information about how your data is processed, please contact us.