We’re not your typical local energy provider. We’re a global EnerTech company on a mission to revolutionize the energy market. Our goal? Nothing less than making the world’s energy supply 100% sustainable. With innovation, agility, and a future-focused mindset, we’re transforming the energy industry for the better.

Our green electricity tariffs are just the beginning. Since 2022, we’ve been installing complete heat pump solutions with our own skilled technicians. We’re also actively working on the widespread rollout of smart meters, e-mobility solutions, and generating our own electricity from wind and solar power.

But we can’t do it alone — we need you! Join our team and challenge the status quo with energy that’s good for the planet and your karma. 💚 Find your dream job now and become part of the energy revolution at Octopus Energy Germany.

Help us as our new Operations Manager (Customer Care) (m/f/d) to turn up the heat on the big energy corporations and leave a big green footprint — or better yet, a tentacle print.

Your future responsibilities:

– Lead & Inspire: You’ll manage our Berlin-based Customer Operations team — a large, diverse group including other leaders — and motivate everyone to do their best.
– Master Complexity: You’ll dive deep into our customer service processes, understand the workflows, and bring structure to a fast-growing environment.
– Make Decisions: Even when it’s tough, you take responsibility, make bold choices, and stand by them.
– Communicate & Inspire: You’re a strong voice in the team, able to clearly convey complex topics and make people feel seen and understood.
– Optimize & Analyze: With a sharp eye for data and processes, you’ll identify improvement opportunities and implement changes that benefit our customers.
– Act Flexibly: No two days are the same — you stay calm, adaptable, and solution-oriented.
– Collaborate Across Locations: You’ll work closely with Operations Managers at other sites to ensure smooth coordination and top-notch customer service across all locations.
– Grow & Build Trust: Within six months, you’ll have earned the trust of everyone in the Berlin customer service team — from Energy Specialists to Team Leads.
– Take Ownership: After one year, you’ll independently lead a key area of our Customer Operations, driving performance and continuously developing yourself and your team.

Your background:

– You have solid experience in data analysis and can turn complex information into clear strategies and decisions.
– You have excellent German and English skills, both spoken and written, and communicate confidently in an international environment.
– You understand billing processes and know how to design efficient workflows.
– You have proven leadership experience, including managing other leaders, and can guide teams at various levels successfully.
– You’re an excellent communicator who can inspire people, engage large groups, and explain complex topics clearly.
– Flexibility, adaptability, and courage are second nature to you — you tackle challenges head-on and create solutions.
– You’re self-reflective and open to continuous personal and professional development.

Your benefits with us:

✅ Discounts & Financial Support:
– Stock options in Octopus Energy Group Ltd.
– Discounted electricity and gas rates
– Monthly public transport subsidy
– Monthly meal allowance
– Discounted bike leasing
– Company pension plan

✅ Family:
– Childcare support and advice via HeyNanny
– Monthly childcare subsidy
– Parental leave bonus: We top up your parental allowance for 3 months so you can enjoy your time off more comfortably

✅ Fitness & Health:
– Contributions to fitness programs via Wellpass
– Support for your mental well-being through our partner Open Up

✅ Learning & Development:
– Attractive training and career development opportunities
– Free language courses via Busuu

✅ Extra Perks:
– Birthday gift voucher

Ready to revolutionize the energy market with us? Tell us why you’re the right fit. Send us your CV and anything else we should know via our online form. We can’t wait to hear from you!

You find the role exciting but aren’t sure if you meet 100% of the requirements? Please don’t hesitate to apply anyway!

P.S.: Octopuses come in all colors, shapes, and sizes. We welcome team members of all genders, ages, sexual identities, backgrounds, religions, beliefs, with or without disabilities. What matters most to us is that you’re the right fit and passionate about making a difference.