Luxury Presence is the premier digital platform transforming the real estate industry for agents, teams, and brokerages. Our award‑winning websites, advanced marketing tools, and AI-driven mobile platform help real estate professionals grow their business, work more efficiently, and provide exceptional service. More than 60,000 real estate professionals rely on us, including 31 of the nation’s top 100 agents featured in the Wall Street Journal, as we continue to lead the way in real estate technology innovation.

About the Role:
As a CSM I, you will support our lower‑tier clients in getting the most value from their Luxury Presence website and platform. Working within a 1‑to‑many engagement model, you will conduct website performance check‑ins and strategy sessions to guide clients on SEO best practices, digital marketing techniques, and overall platform optimization.

Instead of managing a dedicated portfolio, you will focus on driving engagement, identifying upsell opportunities, and ensuring smooth handoffs to the sales team. This position requires strong knowledge of SEO and digital marketing, with real estate marketing experience considered an advantage.

You will also help advance strategic initiatives that boost product adoption through email campaigns, in‑app nurturing, and client education. In addition, you will co‑lead workshop‑style webinars to train clients on maximizing their use of Luxury Presence products.

Key Responsibilities:
Client Engagement and Strategy:
• Lead website performance reviews and strategy calls to help clients improve their online presence.
• Teach clients SEO best practices and digital marketing methods.
• Spot upsell opportunities and coordinate seamless transitions to sales.
• Track client activity and share insights to enhance their experience.

Product Adoption and Collaboration:
• Support initiatives that increase product usage, including email and in‑app programs.
• Partner with internal teams to ensure timely delivery of website updates and services.

Webinars and Client Education:
• Co‑host workshop‑style webinars that train lower‑tier clients on the platform.
• Create engaging materials for training and adoption programs.

Success Metrics (KPIs):
• Client Engagement: Number of client meetings conducted.
• Upsell Contribution: Identification and successful transfer of upsell opportunities.
• CSAT: Client satisfaction based on survey results.
• GRR: Impact on retention and product adoption.

What You Bring:
You Have:
• 2+ years of experience in software implementation, media agency campaign execution, or creative operations
• 1+ years in Customer Success or another customer‑facing role
• Knowledge of SEO, social media, content marketing, and/or paid media
• A data‑driven track record of achieving results
• Strong problem‑solving and innovation skills
• Experience in fast‑paced, high‑volume environments
• Enthusiasm, competitiveness, and a positive attitude
• Interest in the real estate industry

You Excel At:
• Managing challenging situations with clients and colleagues
• Adjusting to evolving client needs with flexibility
• Removing obstacles to help clients and team members succeed
• Staying organized and managing time and priorities effectively

Compensation:
$60,000–$70,000 annually
Base salary + 20% performance bonus (paid quarterly)
Full benefits, flexible PTO, remote work

Join Us in Shaping the Future of Real Estate:
The real estate industry is undergoing major change, and the future belongs to innovators. As one of the fastest‑growing companies in proptech and marketing, Luxury Presence is redefining what technology can do for agents, teams, and brokerages.

We are a team of determined, collaborative innovators creating powerful tools that help real estate professionals lead their markets. From award‑winning web design to adaptive SEO solutions to advanced AI tools, we build technology that anticipates market shifts and keeps clients ahead.

Since its founding in 2016 by Stanford GSB alum Malte Kramer, Luxury Presence has grown into a global team recognized on the Inc. 5000 list for three consecutive years. Backed by leading investors such as Bessemer Venture Partners, Toba Capital, and Switch Ventures, we have raised $52.6 million to date.

More than 13,000 real estate businesses use our platform, including 31 of the RealTrends top 100 agents in the Wall Street Journal and many major brokerages such as Compass, Coldwell Banker, and Sotheby’s International Realty.

We have been featured on BuiltIn’s Best Places to Work lists every year since 2020. Our founder and CEO was named a HousingWire 2024 Tech Trendsetter, we’ve earned multiple Tech100 Awards, and our lead nurturing tool recently won an Inman Innovation Award for Best AI‑Powered Platform.

Luxury Presence is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.