Location: Remote (U.S.-based)
Department: Client Success
Reports to: VP of Client Success

About UpMetrics
UpMetrics is dedicated to empowering impact-driven organizations with the insights, tools, and networks they need to fulfill their missions. Our goal is to accelerate social and environmental impact by providing innovative technology and fostering community connections between funders and mission-focused organizations.

We offer a data analytics and reporting platform, complemented by expert services, to help organizations collect, analyze, and use their data effectively—enabling them to gain insights and share their impact stories to drive change.

Position Overview: Client Enablement Manager
As the Client Enablement Manager, you will lead our Education Services team, shaping and executing training strategies that help clients fully utilize our platform. This role involves delivering engaging training through webinars, in-person sessions, and video content, while also building a scalable education program that supports client success. You’ll play a key role in helping nonprofits, foundations, and impact investors improve their data practices and amplify their impact.

This is a full-time, remote role with occasional travel for client engagements and internal events.

Key Responsibilities

– Lead and grow the Education Services team within the Client Success department.
– Develop and implement a strategic roadmap for client education to drive adoption and success.
– Conduct impactful training sessions across various formats: webinars, in-person workshops, recorded videos, and more.
– Create and manage a comprehensive training curriculum throughout the client journey, including onboarding.
– Produce training materials on both platform functionality and best practices in impact measurement and data use.
– Work closely with the Content Lead to tailor educational content for different audiences and formats.
– Gather feedback from clients and internal teams to continuously improve training offerings.
– Track and report on training effectiveness to inform improvements.
– Collaborate with Sales, Product, and Client Success teams to align training with business goals.

About You

– 7–12 years of experience in client education or enablement, ideally in a SaaS or tech environment.
– Proven ability to design and deliver training across multiple formats, with a strong portfolio of successful programs.
– Experience managing and developing team members and building scalable functions.
– Excellent facilitation and presentation skills for diverse audiences.
– Strong technical skills with the ability to learn and teach software tools, including data analytics and visualization.
– Client-focused with strong interpersonal and relationship-building skills.
– Creative problem-solver with a strategic mindset for scalable education design.
– Self-motivated and comfortable working in a dynamic, evolving environment.
– Passionate about social impact and supporting mission-driven organizations.
– Experience with impact measurement frameworks is a plus but not required.
– Knowledge of data engineering, SQL, analytics, or visualization tools is a strong advantage.
– Familiarity with client support systems and experience in the impact sector are also beneficial.

Note: We understand that candidates with a mix of education, technical, and impact measurement experience are rare. If you’re strong in educational program development but need support in technical or impact areas, we’ll provide training and resources. We encourage all qualified candidates to apply—even if you don’t meet every requirement.

Our Values

– Team First – We prioritize collaboration and value diverse perspectives.
– Client Focused – We are passionate about our work and treat clients as partners.
– Show Integrity – We operate with honesty, fairness, and transparency.
– Reflect and Improve – We continuously evaluate and enhance our work using data.
– Let’s Go! – We embrace challenges and strive for excellence in everything we do.

Compensation & Benefits

– Salary: $115,000–$140,000 annually, depending on experience
– Equity incentive plan
– 70% employer-paid health insurance for employees and their families
– Dental and vision coverage
– Fully paid life, AD&D, short- and long-term disability insurance
– Unlimited PTO, paid holidays, and monthly Wellness Fridays
– Paid parental leave after one year
– FSA, lifestyle spending account (LSA), and Employee Assistance Program
– 401(k) plan
– Remote work equipment provided
– Annual company retreat and quarterly virtual events
– A supportive team and meaningful work

Interested in Joining Us?
Apply now to be part of a mission-driven team.

UpMetrics is committed to creating an inclusive, accessible, and diverse workplace. If you need accommodations during the application or interview process, please contact our People Operations Team at peopleops@upmetrics.com.

We encourage applications from individuals of all backgrounds, especially those from underrepresented communities. If you meet most of the qualifications and are eager to grow, we want to hear from you.

Applicants must be authorized to work in the U.S. We are not able to sponsor employment visas at this time.