About Lyra
Lyra Health is a top provider of mental health services for employers, supporting over 20 million people worldwide. The company has facilitated 13 million mental health sessions, published more than 20 peer-reviewed studies, and consistently delivers exceptional results in accessibility, clinical outcomes, and cost-effectiveness. Research shows Lyra’s innovative care model helps individuals recover twice as fast and reduces overall healthcare claims costs by 26% annually. Lyra is revolutionizing access to impactful mental health care through Lyra Empower—the only fully integrated, AI-driven platform that combines top-tier care with advanced technology.

We are seeking an experienced Clinical Administrator to join our team. This role involves supporting our EAP Clinical Case Management team with tasks such as data entry and processing, managing referrals, coordinating with affiliates, scheduling, handling bookings and inquiries, invoicing, and general administrative support. You will also collaborate with our global clinical teams.

As our UK and Ireland team rapidly expands, we need someone who can thrive in a fast-paced, dynamic environment and contribute to the growth and development of our services. This is a unique opportunity to help shape the future of our organization.

Responsibilities

– Provide administrative support to the clinical team, including sending sourcing emails, updating session information in the Lyra system, and escalating issues as needed.
– Assist clinical specialists in coordinating ad-hoc services such as training sessions and critical incident responses, ensuring these are properly documented.
– Support the recruitment and management of our affiliate therapist network.
– Help process invoices for clinical services, ensuring alignment between invoiced sessions and clinical records.
– Perform general administrative tasks.
– Work closely with the Lyra Finance team to ensure timely invoice processing.
– Maintain ongoing communication with clinical teams and affiliates to ensure effective case management.
– Collaborate with global clinical teams.
– Coordinate with affiliate clinicians for scheduling and case updates.
– Contribute to service and business development initiatives.
– Be flexible with working hours and responsibilities based on business needs.
– Participate in governance and quality assurance efforts as needed.

Qualifications

Essential:
– Prior experience in a similar administrative role.
– Ability to work effectively under pressure and within tight deadlines.
– Strong communication skills.

Desirable:
– Experience working with clinicians or in a multidisciplinary team.
– Understanding of administrative boundaries and when to escalate issues.
– Ability to work independently in a remote setting.
– Experience working in uncertain or high-pressure environments.

About You

– Strong ability to prioritize tasks and manage time effectively in a fast-paced setting.
– Proficient with computers and able to type while on calls.
– Detail-oriented and articulate.
– Capable of working independently and collaboratively.
– Demonstrates ownership and accountability for work quality.
– Commercially aware with a customer-first mindset.
– Open to change and eager to grow.

Equal Opportunity Statement
We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other legally protected category.

Data Privacy Notice
By applying, you agree to the processing of your personal data in accordance with Lyra Health’s Workforce Privacy Notice. This includes collecting information such as your name, contact details, employment history, and, optionally, sensitive data like race or sexual orientation for diversity and inclusion purposes. You may exercise your data rights under applicable laws, including access, correction, deletion, and restriction of processing. For more information, please refer to our Workforce Privacy Notice or contact globaldpo@lyrahealth.com.

UK Benefits
Benefits for UK-based employees will comply with local laws and may differ from those in other regions.