About Lyra Health
Lyra Health is revolutionizing mental health care by combining technology with compassionate human support to help individuals thrive both at work and at home. We partner with top companies like Morgan Stanley, Uber, and Amgen to provide their employees and families with access to effective, high-quality mental health services. Our cutting-edge digital care platform and global network of providers enable nearly 20 million people to receive timely, exceptional care. Founded by David Ebersman, former CFO of Facebook and Genentech, Lyra has secured over $900 million in funding.

About the Role
As a Clinical Care Navigator on the Organizational Services Team, you’ll play a vital role in supporting employees and organizations during times of stress, transition, and crisis. You’ll serve as the initial clinical contact for HR, Employee Relations, and Benefits teams, offering expert guidance and coordinating timely, compassionate care for employees facing behavioral health challenges. While you won’t provide ongoing therapy, you’ll apply your clinical expertise to offer consultations, manage critical incident responses, and reach out to individuals in crisis, ensuring their safety and connection to appropriate care.

This role is ideal for someone who communicates effectively, exercises sound clinical judgment, and is passionate about expanding access to mental health support in the workplace. You’ll thrive in a dynamic environment, confidently handle both support calls and consultations, and maintain a professional presence when engaging with executives and organizational leaders. If you’re driven to support people during pivotal moments and help them access the right care, this position could be a great match.

Available Shifts:

– Tuesday to Saturday, 5:00 AM – 1:30 PM PT
– Sunday to Thursday, 5:00 AM – 1:30 PM PT
– Tuesday to Saturday, 1:00 PM – 9:30 PM PT
– Sunday to Thursday, 1:00 PM – 9:30 PM PT
– Friday to Monday, 5:00 AM – 4:00 PM PT
– Friday to Monday, 12:00 PM – 11:00 PM PT

Responsibilities:

– Provide clinical consultations to managers, HR, and Employee Relations teams regarding employee mental health concerns and workplace dynamics
– Coordinate and facilitate responses to critical incidents, including logistics and follow-up care
– Offer discreet, personalized clinical support to executives and high-profile employees
– Respond to inquiries from company representatives with clinical insights and guidance on Lyra resources
– Conduct proactive outreach to high-risk or crisis-identified employees, offering immediate support, risk assessments, safety planning, and care navigation
– Collaborate with internal teams to ensure seamless service delivery and alignment with client agreements
– Maintain accurate and confidential documentation in accordance with HIPAA and Lyra standards
– Identify barriers to care and use Lyra’s tools to connect clients with the most appropriate treatment options
– Independently manage a caseload of clients with complex needs

Qualifications:

– Master’s degree in clinical social work or a related field; independent clinical licensure (e.g., LCSW, LMFT, LPC, LPCC) is required
– Certified Employee Assistance Professional (CEAP) certification is preferred
– At least two years of post-licensure experience (experience in EAP, clinical call centers, or organizational consulting is a plus)
– Strong background in managing high-risk clinical situations, coordinating critical incident responses, and working with corporate leadership
– Spanish-speaking candidates are highly preferred but not required
– Must reside in the U.S. and be authorized to work in the U.S.; remote work must be performed within the country

Compensation:
$38.65 per hour

Pay and Benefits:
As a full-time Clinical Care Navigator at Lyra Health, you’ll earn a base rate of $38.65 per hour. This rate is based on the role and level, and may vary depending on your skills, experience, and location. The position may also qualify for discretionary bonuses.

In addition to competitive pay, Lyra offers a comprehensive benefits package, including:

– Full medical, dental, and vision coverage
– Access to Lyra’s own mental health services
– Equity through discretionary restricted stock units
– Generous paid time off, including vacation, sick leave, and holidays
– Paid parental leave
– 401(k) retirement plan
– Monthly technology allowance
– Wellness perks, surprise gifts, free meals, and regular team celebrations

We look forward to meeting you!

Lyra Health is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other legally protected category.

By applying, you acknowledge that your personal data will be processed in accordance with Lyra Health’s Workforce Privacy Notice. This includes collecting information such as your name, contact details, employment history, and potentially sensitive data (e.g., race, ethnicity, sexual orientation) for diversity and inclusion purposes. Providing this information is voluntary. U.S. applicants can limit the use of sensitive data using the provided form. Non-U.S. applicants may have additional rights under applicable data protection laws. For more information, please refer to our Workforce Privacy Notice or contact globaldpo@lyrahealth.com.