About Lyra Health
Lyra Health is a global leader in mental health solutions for employers, supporting over 20 million individuals worldwide. With more than 13 million therapy sessions delivered and over 20 peer-reviewed studies published, Lyra consistently achieves outstanding results in accessibility, clinical outcomes, and cost savings. Research shows that Lyra’s innovative care model helps individuals recover twice as fast and reduces annual healthcare claims costs by 26%. Lyra is revolutionizing mental health care access through Lyra Empower, the only fully integrated, AI-driven platform that combines top-tier care with advanced technology.

About the Role
As a Senior Clinical Relationship Manager at Bend Health, a Lyra Health company, you will collaborate with a key health system partner using the Collaborative Care Model (CoCM). Your primary responsibility will be to build and maintain strong, long-term relationships with clinical leadership, ensuring the partnership is successful and sustainable. Reporting to the Chief Clinical Officer, you will adhere to established performance standards.

This position focuses on key competencies such as effectively communicating Bend’s care model, diagnostic expertise, family involvement, ethical standards, and continuous improvement to maintain high-quality care. This is a full-time role that includes quarterly on-site visits, monthly virtual meetings with clients, and additional meetings with Bend’s internal account team.

The role can be based at our headquarters in Burlingame, CA, in a hybrid format, or fully remote within the U.S. It includes up to 40% travel to client sites.

Responsibilities

– Collaborate with Bend’s Customer Success Managers to conduct regular site visits with health system leaders, promoting Bend’s care model, reviewing progress, and addressing clinical feedback
– Organize training sessions for physicians and staff to support Bend Health services and referral processes
– Ensure referral partners have current and accurate information to support patient growth and appointment bookings
– Address and resolve clinical concerns, complaints, and escalations
– Present updates and forecasts to stakeholders using key metrics; communicate with primary care providers and pediatricians to strengthen relationships and boost referrals
– Travel up to 40% to client locations

Core Competencies

– Communication: Strong interpersonal and communication skills, with the ability to engage professionals at all levels
– Problem Solving: Skilled in listening and resolving issues with diverse internal and external stakeholders
– Self-Motivation: Mission-driven, proactive, empathetic, and adaptable, with a strong sense of initiative
– Relationship Management: Builds and maintains strong partnerships, collaborating with internal teams to meet client needs

Qualifications

– Board-Certified or Board-Eligible Child and Adolescent Psychiatrist with an active license in at least one U.S. state
– Experience with virtual care and telepsychiatry platforms
– Proven ability to engage families and work with children, adolescents, and young adults
– Familiarity with JACHO standards and experience working within accredited care frameworks
– Minimum of 5 years of combined clinical practice and experience managing relationships with health systems

Compensation and Benefits

The expected annual base salary for this full-time role is between $150,000 and $229,000, depending on experience, qualifications, and location. This role may also be eligible for discretionary bonuses.

Lyra offers a comprehensive benefits package, including:

– Medical, dental, vision, FSA/HSA, life, and disability insurance
– Access to Lyra’s own coaching and therapy services
– Equity through discretionary restricted stock units
– Generous paid time off, including vacation, sick leave, and holidays
– Paid parental leave
– 401(k) retirement plan
– Monthly technology stipend
– Wellness perks, surprise gifts, free meals, and community celebrations

We look forward to connecting with you!

Lyra Health is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, or any other legally protected status.

By applying, you acknowledge that your personal data will be processed in accordance with Lyra Health’s Workforce Privacy Notice. This includes collecting information such as your name, contact details, employment history, and—if voluntarily provided—sensitive data like race or gender identity, for recruitment and diversity purposes. For more information or to exercise your privacy rights, please refer to our Workforce Privacy Notice or contact globaldpo@lyrahealth.com.