What We Do
Care Access is a distinctive, multi-specialty network of research sites functioning as a unified team of physician investigators, nurse coordinators, and operations managers.

Who We Are
We are driven by compassion. Our team powers our mission to transform access to clinical trials for patients worldwide. We support each other, foster innovation to advance medicine, and aim to create lasting impact for future generations.

Position Overview
The Clinical Trial Manager (CTM) plays a key leadership role in study operations. This position is responsible for the successful planning and execution of clinical trials or projects, including decentralized trials when applicable. The CTM ensures projects are completed on time, within budget, and in compliance with SOPs and regulatory standards. This role is essential for implementing trials across Care Access’s organizational and site network.

What You’ll Be Working On (Key Responsibilities):

– Lead and manage studies or projects according to defined scope, timelines, and quality benchmarks.
– Develop strategies to ensure trials are executed as per protocol and schedule.
– Monitor project progress and ensure milestones and deadlines are met.
– Proactively identify and manage risks, implementing mitigation strategies within cross-functional teams.
– Serve as the main point of contact between Care Access and the sponsor, ensuring smooth communication.
– Escalate issues appropriately and provide timely updates to senior leadership.
– Coordinate cross-functional teams to support trial execution.
– Hold team members accountable for trial outcomes and lead them to success.
– Oversee activities of all departments and vendors involved in the project.
– Collaborate with teams to develop implementation plans using Care Access tools.
– Identify and track key data for informed decision-making and monitor project performance.
– Assess opportunities for growth within current or future engagements and help shape strategic initiatives.
– Ensure accurate and timely updates in internal tracking systems.
– Identify potential risks and develop contingency plans with the team.
– Provide sponsors with regular updates and ensure accurate interpretation of protocols.
– Gather and incorporate sponsor feedback on Care Access’s performance.
– Communicate project priorities and delegate tasks appropriately.
– Work with department managers to optimize team performance and resource use.
– Ensure team members receive necessary training related to the project or therapeutic area.
– Schedule and lead meetings, document discussions, and follow up on action items.
– Maintain project logs and trackers.
– Offer solutions to project-specific challenges via established escalation channels.
– Follow escalation protocols for issues outside defined parameters.
– Report findings from quality reviews and peer feedback.
– Collaborate with other CTMs and leadership to share best practices.

Physical and Travel Requirements:

– This is a fully remote position requiring regular computer use.
– Up to 25% travel may be required, primarily within the U.S.
– Travel is generally scheduled and planned in advance.

What You Bring (Skills and Qualifications):

– Strong strategic thinking and problem-solving abilities to support Care Access’s goals and client relationships.
– Proven leadership, communication, and team-building skills.
– Flexibility to adapt workflows and priorities as needed.
– Ability to work independently with strong organizational skills and attention to detail.
– High discretion in handling confidential information.
– Willingness to work flexible hours when necessary.
– Ability to mentor junior team members.
– Excellent written and verbal communication skills.
– Comfortable working in a fast-paced environment.

Certifications, Education, and Experience:

– Experience in clinical trials is required.
– Experience with decentralized trials is preferred.
– Background in site operations, especially within a site network, is preferred.
– PMP certification is a plus.
– Bachelor’s degree required.
– Minimum of 6 years in the clinical trial or pharmaceutical industry.
– At least 4 years of project management experience, including client interaction.
– 1–2 years of experience in strategy consulting.
– Experience managing external vendors (e.g., e-consent platforms).
– Proven ability to lead cross-functional teams in a matrixed environment.
– Experience managing multiple projects across different therapeutic areas.
– Skilled in identifying and resolving project-related issues.
– Experience reporting project updates to internal and external stakeholders.

Benefits:

– Paid time off including vacation, sick leave, and holidays.
– 100% employer-paid medical, dental, and vision insurance; 75% coverage for dependents.
– Health Savings Account (HSA) plan.
– Short-term and long-term disability insurance, plus life insurance.
– Inclusive and growth-oriented company culture.
– 401(k) retirement plan.

Diversity & Inclusion
We work with patients and researchers from diverse backgrounds and are committed to building a team that reflects the communities we serve. We foster an inclusive environment where everyone feels respected and valued. Diversity drives innovation, and at Care Access, we are proud to be part of advancing medical breakthroughs. We bring together standard care and innovative research to deliver life-changing treatments and improve global healthcare. We collaborate with leading industry partners, top physicians, and dedicated patient care teams.

We are an equal opportunity employer. All qualified applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability, genetic information, veteran status, or any other legally protected status.

Please note: Care Access is currently unable to sponsor work visas.

Employment Statement
Care Access adheres to all employment laws and regulations regarding hiring practices, working conditions, and compensation. We do not tolerate forced labor, child labor, or human trafficking in any form, including among our suppliers and partners. We are committed to upholding human rights in all aspects of our operations.