Our goal is to identify cancer at an early stage, when it is most treatable. We aim to reduce cancer-related deaths by encouraging the adoption of innovative, safe, and effective technologies that can revolutionize cancer care through collaboration with key stakeholders.

As a healthcare company, we are leading the development of groundbreaking technologies to improve early cancer detection. Our team includes experts in science, engineering, and medicine, and we leverage next-generation sequencing (NGS), large-scale clinical research, and advanced computer and data science to tackle one of the most significant challenges in medicine.

GRAIL is based in Menlo Park, California, with additional offices in Washington, D.C., North Carolina, and the United Kingdom. We are backed by top global investors and companies in the pharmaceutical, technology, and healthcare sectors.

For more details, visit https://grail.com.

The Insurance Benefit Verification Coordinator II supports GRAIL’s REACH Medicare IDE Study by performing routine and semi-routine insurance verification tasks. Working under general supervision, this role ensures accurate insurance checks, effective communication with study sites, and adherence to company policies. This full-time position requires a detail-oriented, dependable individual with strong customer service skills to support both internal and external partners.

Responsibilities:

– Conduct routine insurance benefit verifications for study participants using established procedures and systems, including individual and bulk eligibility checks, with accurate documentation.
– Provide phone support to study site partners during business hours to address insurance or cost-related inquiries, escalating complex issues as needed.
– Use knowledge of various insurance types (Medicare, Medicare Advantage, Medicaid, commercial plans) to complete verifications and follow-ups, recognizing when to seek guidance for exceptions.
– Accurately maintain and update patient demographic and insurance data in relevant systems, ensuring compliance with company and regulatory standards.
– Collaborate with team members and other departments to complete tasks and uphold service quality.
– Suggest improvements to enhance process efficiency or accuracy.
– Perform additional duties related to benefit verification and claims support as assigned.

Preferred Qualifications:

– High School Diploma or Associate Degree required.
– 1–2 years of experience in insurance verification, healthcare billing, or a related administrative role.
– Familiarity with major insurance providers such as Blue Cross Blue Shield, United Healthcare, Cigna, Medicare, and Medicaid.
– Understanding of various insurance plan types (Medicare, Medicare Advantage, Medicaid, PPO, HMO, etc.).
– Strong attention to detail and ability to follow established procedures accurately.
– Excellent communication skills, both written and verbal, with a professional and courteous approach.
– Ability to work independently within defined guidelines and meet deadlines.
– Basic skills in data entry, Microsoft Office, and CRM or eligibility verification systems.
– Work schedule: Monday – Friday, 8:00 AM to 5:00 PM (Eastern Standard Time)

The expected annual base salary for this full-time role ranges from $43,000 to $53,000, depending on experience, skills, and location.

Employees may also be eligible for an annual bonus or incentive plan based on individual and company performance, along with a long-term incentive plan to support shared success.

GRAIL provides a comprehensive benefits package, including flexible time off, a 401(k) plan with company match, medical, dental, and vision insurance, and wellness programs.

GRAIL is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other legally protected status. We provide reasonable accommodations for individuals with disabilities during the application and interview process, in performing essential job duties, and in accessing employment benefits. Please contact us to request accommodation. GRAIL maintains a drug-free workplace.