We are one of the largest private banks in Brazil, according to the Central Bank’s ranking. We’re proud to share that, for the second year in a row, we’ve been recognized as the best financial institution to work for in Brazil by the GPTW 2025 ranking! We also received the Diversity Seal in the Women category, reinforcing our commitment to equity.

Our culture is real—built on being straightforward, ethical, collaborative, and bold. We value informal relationships, innovation, and a relaxed, increasingly collaborative environment with a strong focus on advancing diversity and inclusion.

We are constantly evolving and building successful #partnerships to fulfill our purpose of making financial life easier for individuals and businesses.

Does this resonate with you? Then come work with us!

Here are some of the challenges waiting for you at BV:

– Develop and implement CX culture projects that engage employees at all levels.
– Create and lead training sessions and workshops focused on customer centricity.
– Ensure squads have customer-related goals aligned with CX objectives.
– Act as a bridge between internal teams and the voice of the customer, promoting empathy and active listening.
– Support and promote events, internal campaigns, and communications that highlight the importance of customer experience.
– Measure and track the impact of CX culture initiatives.

So, do you identify with this? Now we’d like to know if you have the following profile and skills:

– Solid experience with organizational culture, engagement, or CX projects.
– Strong communication and influencing skills to work across different teams.
– Strategic vision and execution capability.
– Fast learning curve and autonomy in problem-solving.
– Knowledge of CX methodologies such as NPS, VoC, and customer journeys is a plus.

Diversity and Inclusion

BV is intentionally committed to accelerating equity and representation in the financial market, respecting and supporting diversity in all its forms and intersections to drive positive social change.

That’s why we encourage Black individuals, women, professionals with disabilities, the LGBTQIA+ community, and people of all ages to learn more about us and apply for this opportunity.