The work we do touches millions of lives, and you can be part of that impact. We help protect our customers from life’s uncertainties. No matter your role within the company, you’ll contribute to providing security and peace of mind when people need it most.

At Protective Life, the Customer Experience Advocate Team (CXAT) is essential in delivering outstanding service to our policyholders and partners. As a Customer Experience Universal Advocate, you’ll serve as a trusted expert handling inquiries that require detailed product knowledge and accuracy. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast‑paced setting. You will interpret customer needs, provide precise solutions, and exercise sound judgment while managing sensitive information—all while helping create a positive, professional experience with every interaction.

Job Responsibilities:
• Communicate with customers by phone, email, and chat while using multiple software tools to review policy details, research products, and deliver effective solutions quickly.
• Accurately document and resolve customer requests and help educate them on digital self‑service tools.
• Meet or exceed established performance goals at the call center, team, and individual levels.
• Identify and escalate trends or opportunities to enhance the overall customer experience.
• Perform other assigned duties.

Skills and Abilities:
• Communication and Interpersonal Skills: Strong written and verbal communication, active listening, adaptability, and confidence in managing conversations.
• Customer Focus: Dedicated to delivering exceptional service, showing empathy, and supporting improvements that reduce customer effort.
• Technical Proficiency: Able to navigate multiple computer systems, learn new programs quickly, and adapt to changing technology.
• Problem‑Solving and Organization: Strong decision‑making, time‑management, and attention to detail, with a proactive approach to resolving issues.
• Adaptability and Performance: Able to meet departmental standards, work flexible shifts, stay focused under pressure, and contribute to continuous improvement.

Experience:
• Customer Service Expertise: More than two years of experience providing strong customer service in fast‑paced environments, with a proven ability to resolve issues effectively.
• Industry Knowledge and Education: High school diploma required; experience in annuities, retirement, or the financial industry is preferred, along with relevant training or certifications.

Salary: $41,600 to $45,000 per year
Protective’s target pay range for this role is $41,600 to $45,000, with actual compensation based on factors such as location, skills, and experience. This range represents only one part of the company’s total compensation package.

Employee Benefits:
We support the wellbeing of employees and their families with a wide range of benefits. In addition to comprehensive medical, dental, and vision coverage, we offer mental health support and an employee assistance program. We value work‑life balance and provide various paid leave options, including paid time off, parental leave, short‑term disability, and a cultural observance day.
We also prioritize financial wellness, offering contributions to healthcare accounts, a pension plan, and a 401(k) plan with company matching. Employees are encouraged to participate in ProHealth Rewards, a wellbeing program that allows them to earn cash rewards.

Eligibility for certain benefits may vary based on role and plan requirements.

Accommodations for Applicants with a Disability:
If you need an accommodation during the application or hiring process due to a disability, please email eric.hess@protective.com. This information will be kept confidential and used only to determine appropriate accommodations. This email is only for accommodation requests, not general employment questions.

We are proud to be an equal opportunity employer committed to inclusion and to attracting, retaining, and developing a diverse workforce.